Solving complex problems

2023-10-20 07:05:00

EIt is one of the most valued skills in IT professionals, because they are in charge of solving unforeseen and increasingly complex situations, with the emotional agility to remain calm, find the ideal solution and implement it. There are problems that we don’t know are problems. Where on many occasions, when we come to know it is already too late, because the threshold of uncertainty has been crossed; That is, things are already irreversible like the chaotic situation of the IESS (I hope I am wrong).

Einstein maintained (as a background to his debate with Bohr) that if you really want to solve a problem it is necessary to modify the context in which it arises; otherwise nothing will be resolved. This idea is true when it comes to and any problem. The validity of Einstein’s judgment on this aspect is timeless, and yet it is insufficient when we are faced with sets of problems. Environmental pollution, air, sea and land, climate change and the energy transition or the international expansion of a brand, product or service; They are all complex problems that only humans have the skills and capacity to solve.

The World Economic Forum places it at number one on its list of the skills necessary to face the work of the future and the World Labor Organization classifies it as essential to succeed in the world of work.

It is the process of observing and understanding what is happening in the environment, diagnosing the baseline of things with the influencing factors and forces and making decisions about what action needs to be taken to solve the problem. It should be a natural skill for our lives. like animal instinct or what psychology calls reptilian behavior of the human being. However, The reality is that there is difficulty finding peoples capable of coping with the complexities posed by the current global environment in general.

Solving complex problems serves to fix broken issues, whether activities, interactions and processes that do not work or that do not work in a desirable way (e.g., the IESS, education or chronic deficit). Then board the rii am that is, to anticipate threats that could happen in the future. This skill also allows us to identify and take advantage of opportunities; innovate, create and modify the environment.. Athose capable of developing this skill -which is accompanied by having critical thinking, being creative and, alongside others, learning to learn. Identify complex problems and understand their nature.

A critical thinking approach is necessary that involves analyzing the problem, identifying the assumptions and possible consequences of each solution, determining the relevance and validity of the information available for solving the problem. A systems thinking approach involves a deep understanding of the systems involved in the problem by evaluating how different components of the system interact and how to make changes. Also how these can affect the results. We cannot leave aside De Bono’s lateral thinking approach that It involves the generation of new ideas and creative solutions to the problem. using divergent thinking techniques

In conclusion, the ability to solve complex problems is essential for success in any field of life. By learning different analysis processes and strategies for solving complex problems by applying critical and creative thinking skills with an appropriate focus.