In Tamil Nadu, complaints related to service deficiencies of the Electricity Board, including power cut and additional electricity charges, can be submitted to the Electricity Grievance Board.
This forum works with two members, one Superintending Engineer each, in 44 divided circles of the Electricity Board.
Those who do not want to accept the decision of the Grievance Tribunal can appeal to the Electricity Regulatory Authority, Guindy, Chennai.
He, after hearing the arguments of both the parties, will order compensation to the aggrieved person if there is any fault on the part of the Electricity Board. Hearing on the appeals is going on in Chennai.
Appellants residing in different parts of the state have to come to Chennai to participate in that hearing. Due to this, travel expenses are incurred and the elderly suffer.
Therefore, the people have requested the Electricity Regulatory Commission to conduct the hearing on the appeal petition not only in Chennai but also in three-four districts and in one district.