2024-04-28 09:44:33
Taxpayers will be able to begin requesting their prior appointment for telephone assistance for the Income Tax return corresponding to the year 2023 from this Monday, April 29, although it will be on May 7 when the Tax Agency will begin to assist citizens through the ‘We Call You’ plan. People interested in the assistance plan for people over 65 who have their tax domicile in small municipalities will also be able to make an appointment starting this Monday.
From May 7 until July 1, 2024, the Tax Agency may prepare the taxpayer’s declaration by telephone, although the appointment request will be available from April 29 to June 28. The Tax Administration will once again launch the ‘Le Llamamos’ plan, which will start on May 7, with appointment requests starting on April 29, maintaining a capacity that last year allowed the presentation of more than 1,070,000 declarations with this personalized telephone assistance system.
More information
Plan for seniors
The main novelty of this campaign is the implementation of a special plan for the preparation and presentation of income tax returns for people over 65 years of age who have their tax domicile in small municipalities. The plan will begin on May 7, with an appointment request starting on April 29, and will reach older residents in more than 500 municipalities in the 46 provinces of the common territory.
For the selection of these municipalities (the list of localities will be accessible in the Agency’s electronic headquarters) it has been taken as a reference that, in general, they are towns of less than 3,000 inhabitants that do not have a Tax Agency center. , autonomous community or city council that provides campaign assistance service.
In these municipalities, and thanks to the collaboration and technical means provided by the town councils, those over 65 years of age who reserve an appointment will be assisted by Tax Agency personnel through video assistance, so that they will receive the same personalized attention as any other taxpayer, but in the facilities made available by your town council and, therefore, without the need to travel to the nearest usual care point.
With this special plan, which will be disseminated through posters and brochures in the municipalities included in the plan, the Tax Agency intends to advance a model of citizen assistance that combines all modalities of customer service depending on each service and the availability of each moment, maintaining a special sensitivity towards the group of elderly people in line with the protocol signed with the Platform for Seniors and Pensioners.
In this same sense, the section on the Electronic Office for Seniors has been updated for this campaign, which includes the help services brochure, the brief information brochure and the broader manual with personal income tax regulations that may result from greater interest for this group.
Attention in offices
It will be between June 3 and July 1, 2024 when the Tax Agency will be able to prepare taxpayers’ declarations in person at its offices – with an appointment request from May 29 to June 28 -.
The submission period will end on July 1 for declarations to be deposited and returned, although the deadline for declarations to be submitted with direct debit will end on June 26.
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