2023-10-25 18:56:38
A remark from James von Moltke in the telephone press conference made people sit up and take notice: When asked, the CFO of Deutsche Bank revealed that the institute had set aside a provision for the customer service chaos at the Postbank brand: 25 million euros. However, this provision is in no way intended to compensate duped customers. Rather, it was built up because contact with customers who did not service their loans on time was lost.
It was known that it took months until seized Postbank customers had access to their released accounts again. Likewise, some house sales fell through because the Deutsche Bank subsidiary DSL could not provide the necessary certificates.
However, the fact that Postbank itself was unable to enforce its demands on customers in a timely manner casts a new, illuminating spotlight on the chaos that reigned at Postbank.
Only, the bank and the management around CEO Christian Sewing will get away relatively unscathed. Flat-rate claims for compensation are rejected outright; each individual case should be examined – this can take time. The institute does not see a wave of lawsuits coming. A customer whose account was unlawfully seized and who waited weeks for it to be released was promised 50 euros. She never saw the money, but instead included an email informing her that there was no legal claim.
Archibald Preuschat Published/Updated: Recommendations: 8 Archibald Preuschat Published/Updated: Recommendations: 7 A comment from Archibald Preuschat Published/Updated: , Recommendations: 65
Deutsche Bank can certainly afford this behavior. Because customers voted with their feet. Instead of withdrawing their funds, which would have been understandable, the private customer business – including Postbank – received billions of dollars in fresh money, Sewing let the public know. That’s what counts in this business – nothing more.
#customers #wanted