2024-07-24 09:11:05
Following the agreement for more than $4 billion with VTR, Sernac recalled the cases with the highest compensations in favor of consumers in recent times.
The National Consumer Service (Sernac) reached a judicial agreement with VTR to compensate more than 400 thousand affected people due to internet service interruptions during 2020, for more than $4 billionwhich means that some people will receive up to a maximum of $57 thousand.
The VTR case adds to other efforts made by Sernac to get companies to compensate consumers, where He took the opportunity to recall the most emblematic compensations achieved in favor of the community.
One of the notable cases is the compensation achieved with the La Polar department store in 2012 due to unilateral renegotiations. This agreement involved a $325 billion compensationbenefiting a universe of one million people.
Another relevant agreement reached by Sernac was with CMPC in 2017 for tissue paper collusion, which considered an amount of around 97 billion pesos, and which benefited 13 million people, who received the remembered ones you are lucas of comfort.
Collusion of the chickens and agreements with banks: the other agreements of Sernac
In this same line, Another emblematic case was the so-called chicken collusion. Following a court settlement, in 2023, SMU agreed to compensate 187,000 people for more than 2.6 billion pesos.
Asimism, andIn 2020, Sernac obtained, through a Collective Voluntary Procedure (PVC), that Banco Scotiabank compensate 3,732 people with an amount of more than 20 billion pesos consumers after having unilaterally changed interest rates.
In 2018, after a class action lawsuit, the agency ordered Banco de Chile to pay more than $19 billion to 140,630 people for abusive charges related to the product called “Línea de Sobregiro Pactado” (Agreed Overdraft Line).
Andrés Herrera, national director of Sernac, stressed that “we are constantly monitoring the consumption situations that occur, which we analyze on a case-by-case basis, and according to our tools, we make the most appropriate decision for the benefit of the country’s consumers.”