Fraudsters have begun using voice robots to deceive bank customers, Vechernyaya Moskva reported, citing Colonel Vladimir Vasenin, head of the Information and Public Relations Department of the Main Directorate of the Ministry of Internal Affairs for Moscow.
He said that the scheme of deception is simple. “You receive a call from a banking robot assistant. It reports on supposedly suspicious transactions performed with your personal account. Next, in tone mode, they ask you to confirm the operation. In case of your refusal, a connection with a pseudo-security officer of the bank takes place. During the conversation, he tries to get the subscriber’s data, ”Vasenin said.
For example, a 32-year-old girl received a similar call. She, according to Vasenin, believed the attackers and did everything they demanded, including applying for a loan of more than 2 million rubles. The police are looking for suspects.
Earlier, Kommersant reported, citing Russian banks, that telephone scammers increasingly began to use robotic assistants after banks themselves began to introduce voice assistants to communicate with customers, as well as after Russians were widely informed about the calls of intruders on behalf of the “security service bank” or “Ministry of Internal Affairs officer”. The use of assistant robots helps scammers gain the victim’s trust, because she is sure that if a robot calls, then this is the bank’s security service, a representative of Tinkoff Bank said.