The world at the weekend: Ordered and sent back – family business saves millions of returns – video

2024-02-03 11:00:00

Almost all of us know – and do – ordering clothes online. It’s so easy – order it, try it on, no, I don’t like it – and go back to it. But what actually happens then? From accepting returns to quality control through to the necessary repairs, the whole thing is a gigantic logistics project. After all, there are almost 20 million shipments every year – and the trend is rising.