2024-05-03 19:22:23
Who is responsible for the train’s pantry car?
Indian Railways is responsible for running trains in India. But Indian Railways does not directly handle the responsibility of catering arrangements in any train. Indian Railway Catering and Tourism Corporation or IRCTC is a company of the Ministry of Railways. Railway Board has entrusted the responsibility of catering in all the trains of the country to this company. Besides, this company is also responsible for running food plazas and joints like Rail Aahar at various railway stations.
Train Pantry as a source of income
Train pantry cars are an important source of income for IRCTC. This company floats tender for all the pantry cars of the train. In this tender process, the company which bids the highest gets the responsibility of catering service in that train for a certain period. Nowadays, companies are bidding crores of rupees to get catering services in some popular trains.
Who are the pantry collectors?
Any company or firm to which IRCTC entrusts the responsibility of catering service in the train is called a licensee in the language of railways. IRCTC has made complete arrangements to keep an eye on these licensees. But no arrangement is visible on the ground. The train is ruled by the licensee or contractor of the pantry car.
what is the condition of passengers
Those who have used the catering services in railway trains know and understand them very well. At the time of train journey, they carry puri-sabzi packed with them from home. Those who have been advised by the doctor to not eat vegetables make some other arrangements. But in a train carrying around 1000 passengers, many people take the services of a pantry car contractor. Some of them are fed up with their services and even complain.
Who is the worst licensee of IRCTC?
IRCT has said that its worst contractor is RK Associates and Hoteliers Pvt. Ltd. 1910 complaints were received against it between FY 2021 to 2024. After this comes the classic caterers. 1439 complaints were received against this company during the said period. In third place is P. Shiv Prasad, against whom 1208 complaints were received. At number four is the name of Vrindavan Food Products, which is said to be a company of RK Group. There are 1196 complaints against this company. Express Food Services is at number five. There are 1162 complaints against this company.
Who is the best licensee of IRCTC?
Mini Ratna government company IRCTC has said that during the said period, there were five licensees namely Kapoor Kitchen Private Limited, BH Catering Services, Krishna Enterprises, PK Chefy and Vrindavan Enterprises, against whom only one complaint was registered. It is indeed an honor to receive only one complaint in a period of four years.