Given the boom of Chinese cars in our country, you should know that the Federal Consumer Protection Agency (Profeco) has a report in which it indicates What are the brands that have the most complaints? have received so far.
This will give you an overview of the Chinese car brands that currently exist on the market in Mexico, in case you are thinking of purchasing a unit.
And in addition, the Profeco Commercial Bureau shares the main reasons of complaints, so you can have More information that will help you make the best purchasing decision.
Which Chinese car brands have the most complaints to Profeco?
According to the Profeco Commercial Bureau, the total number of complaints it has It is an accumulation of records since 2021 until now in 2024.
According to the agency, Chinese car brands that have more complaints son:
Together they accumulate more than 200 complaintswhich are mainly due to the lack of their warranty policies, since the companies do not access to make an exchange or return in the event of a defect.
In a timely manner, the information It is segmented as follows:
Chirei
- From 2022 to 2024, 98 complaints have been filed. The reasons are due to refusal to exchange or return, manufacturing defects, refusal to validate the warranty, denial of service, and deficiencies in repairs.
SAIC
- From 2021 to 2024, 83 complaints have been accumulated: The contracted warranty is not valid, manufacturing defects, repair deficiencies, refusal to exchange or return.
JMC Autos
- From 2020 to 2024, 14 complaints have been accumulated: Warranty void, various manufacturing defects, and repair deficiencies.
MG
- From 2022 to 2024, 8 formal complaints have been filed: Manufacturing defects, refusal to enforce the warranty.
Chirey Arrizo 8 (Cherry)
Chinese car companies should better study the Mexican consumer
The director of JD Power Mexico, Gerardo Gomezsaid that Chinese car brands They should study the Mexican consumer betterin order to better understand the national market.
And it is according to the manager, the companies They are not prepared to address complaints that are often made about their products.
In addition, Chinese shipbuilders must be clearer regarding everything involved in purchasing one of their vehicles.
If they improve their customer service processes, Chinese automotive companies could achieve better results when it comes to resolving problems that arise with their units.
2024-08-25 01:32:11