There is a “competition increasingly heated and complex“, the market “is changing” and the “telecommunications that previously were at the center of everything” now reach “many business ancillaries that erode part of the business it’s a speed of innovation ever faster technological change“. This is how it presents itself to the 40 thousand employees of Tim the new general manager, Pietro Labriola.
The operating guide of the telephone company (which took over from Luigi Gubitosi last Friday) sent a letter to the workers of the group. Labriola stressed that “none of us can change our company alone”. “Together is the key word“he added pointing to the”maximum attention to the customer“who” decides where to stay and the future of our company “.
In the message anticipated byAnsa, Labriola remembers his past in “old Telecom Italia“with the following rapid evolutions:” Italian cloud, simple undertaking, Alice, furniture offers, exciting moments that have marked the history of our company, moments that have made more and more clear the speed with which this market is changing “.” Why do I remember it? Amarcord, love of the past? No, we are used, reading the past, to try to interpret the future. Seeing what we have done, we realize that we have the ability to change and do things“.
It is in this context that Labriola emphasizes the word “together” which “is the important thing”. “I need – he says – that we all return to work together, aware that we can improve our company. Aware of the fact that each of you can make a fundamental contribution to the future of our company. Together is the key word. “Labriola also announces the start of meetings and the sending of further videos, as well as the opening of addresses email to “highlight the company’s problems and possible choices we can make” and also “those that may be new elements of the offer to improve the market”.
The other key step in fact concerns the focus of the activity on the customer. “We are in a market in which the customer is increasingly and will increasingly be the one who decides who to stay with and decides the future of our company. It decides the future of our revenues. Therefore, the utmost attention to what the customer’s needs are and the ability to provide a quality service are the elements that will make the difference. But again, it’s not like I can come up with something on my own, it is only together that we can build a stronger Tim“.