2024-07-26 14:38:19
A head of Timon, which caused the ‘delay in payment settlement’ incident, visited Timon’s new building in Sinsa-dong, Gangnam-gu, Seoul, which was occupied by consumers who had not received refunds, to apologize for the delay in refunds and express their will to resolve the issue.
However, the fact that the head of the headquarters, who is not even the CEO, showed up only three days after the situation began to spread, and that he could not provide a clear solution, citing poor financial conditions, is only increasing consumer dissatisfaction and confusion.
Timon Operations Division Director Kwon Do-wan arrived at Timon’s new headquarters at around 1:00 AM on the 26th wearing a short-sleeved T-shirt, jeans, and sneakers, stood in front of protesters, and said, “I am truly sorry for the delay in response compared to WeMakePrice.”
Chief Kwon said, “I think you all know that our financial situation is not good,” and “Our relationship with payment agencies is not so good right now, so it is not easy to cancel card payments, and we are even more worried because even account verification (for receiving refunds) is blocked.”
He said, “First of all, many people have imminent departures for tours and travel-related events, so it took some time to sort out the refund process,” and “I think the payment account verification was released a little while ago, so please leave your account information there.”
Chief Kwon said, “It may be difficult to solve everything at once due to the current lack of funds, but we are planning to solve them sequentially, and we are currently preparing funding through the (Q-ten) group companies. However, the exact amount of support has not been decided yet.”
He added, “I think it would be fair to say that the cancellations will be made sequentially, linked to the parts where the funds are secured.”
Chief Kwon said, “I’m not just talking about the travel sector, but since it’s peak season and many people could be affected, we’re focusing more on travel products,” and “We’re making plans for cancellations and refunds for other sectors as well, depending on our funding situation.”
He said, “We are in a situation where we can accept (refund) applications as soon as possible, and we plan to start processing tour cancellations among the applications received from PG,” and “Processing will likely begin the day after tomorrow at the latest, or tomorrow at the earliest.”
However, as refunds through manual means, such as WeMakePrice, are not being processed immediately, protests are pouring in from victims on the ground.
The victims raised their voices, saying, “We have to leave tomorrow,” “The travel agencies cut us off so we couldn’t even apply for a refund,” and “We’ve been waiting since last night, so how can we trust that they’re going to give us a refund in a few days?”
Confusion is also growing among victims. As Director Kwon mentioned, it is now possible to register an account to receive a refund from Timon, but only some have received the refund.
Early that morning, in the KakaoTalk open chatroom where the victims of this incident gathered, some victims posted “account verification photos” saying, “We made a refund request from Timon to WeMakePrice headquarters, and the refund amount was deposited by Timon.”
(Seoul = News 1)
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2024-07-26 14:38:19