2023-09-05 05:36:00
Today the first trains will begin to circulate on the Madrid-Andalucía high-speed line following Adif’s decision, in coordination with the railway companies that operate on the line, to speed up its normalization after the passage of DANA.
Starting at 10:30 in the morningOnce the correct operation of the facilities has been verified, rail circulation will be restored on this line, Renfe and Adif sources have reported.
Due to the infrastructure works derived from the DANA, there are The following trains departing on 09/05 have been suppressed: AVLO 2469, AVE 2077, ALVIA 2074, AVE 2063, AVE 2261, AVE 2070, AVE 2072, AVE 2076, AVE 2083, AVE 2082, AVE 2071, AVE 2080, AVE 2092, AVE 2090.
As a result of the adverse weather conditions registered on Monday, September 4, 2023, There have been incidents and cuts on various railways and Adif is working as quickly as possible to repair the damage.
Renfe travelers can cancel or change the ticket free of charge
On the Corredor Sur high-speed line, train circulation between Madrid and Andalusia will begin today at 10:30 am to speed up the normalization of the rail network on the line after DANA.
Adif, in coordination with the railway companies that operate on the Madrid-Andalusia LAV, has decided to start the circulation of these first trains to speed up their normalization after the passage of DANA.
Affected train passengers they will be relocated in later trains to facilitate their displacement. In addition, communication has been reinforced so that they are informed of these modifications through all communication and customer service channels.
In the case of Renfe, travelers can cancel or change the ticket free of charge, if they consider not making their trip. This Renfe measure was already adopted this Monday in the different services affected by the storm.
Renfe has strengthened its official information channels for those customers who plan to travel today, both on social networks, web and SMS messages. You can also go to our usual information channels in stations and on the phone 912 320 320.
The Madrid-Toledo line remains suspended
The Madrid-Toledo line service continues to be suspended and Adif staff is working to restore it.
In the conventional way, it is maintained Traffic between Villasequilla and El Romeral suspended (Toledo) due to accumulation of water and trains that connect Madrid with Jaén, Albacete, Alcázar and Almería by conventional route are affected.
An alternative road service has been activated between Alcázar de San Juan and Aranjuez and for Almería trains another road service between Valdepeñas and Santa Cruz de Mudela.
it is traffic between Talavera and Madrid interrupted due to cuts in three sections of this route and there is an alternative road service between Navalmoral de la Mata and Fuenlabrada for the affected trains.
More than 1,000 workers in Renfe by DANA
As of Saturday afternoon, Renfe activated its equipment to attend to the effects that could be caused by the alert published by the AEMET this Sunday and Monday.
Renfe has mobilized more than 1,000 workers, both in the Operations Management centers and customer service teams (in person and by telephone), reinforcement of personnel on board the trainsin addition to support in management centers in all territories, systems and technology teams to enable change and cancellation options at no cost, as well as in maintenance bases to streamline train entry and exit processes therein.
In fact, since Saturday night it was already being reported through the different communication and customer service channels that there could be damages derived from the storm.
The company notes that so far 65,259 messages have been issued both through SMS and by mail.
One of the first steps taken was allow changes and cancellations for those travelers who have not wanted to travel without any cost. More than 50,000 customers have taken advantage of this measure since Sunday morning until now.
Despite the effects, more than 60,000 travelers have traveled normally, the company reports.
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