2024-07-31 18:21:41
(ANSA) – ROME, JULY 31 – In August, Trenitalia’s long-distance trains, the parent company of the FS Group’s Passenger Hub, will be affected by changes to circulation due to infrastructure upgrade works, which will be preparatory to a higher frequency and better quality of service. This was learned from a note. Customers of the Frecce affected by the changes were informed of the changes via smart caring with approximately 17,000 emails and 800 text messages sent. In the event of delays of more than 60 minutes or cancellations/limitations, customers were informed of the possibility of rescheduling the trip or canceling it, obtaining a full refund of the ticket purchased. From July 26th until September 1st, in the stations where the greatest flows are expected, an increase in buses to be used as replacement services, an increase in assistance staff and kit/water supplies to be provided to customers in situations of abnormal service have been planned. All Trenitalia channels are updated with the timetable changes. More information is available in the Works and service changes section of the website, on the Trenitalia app, at the toll-free number 800 89 20 21, as well as at ticket offices and self-service and at the assistance desks in train stations. The smart caring service is also active on the Trenitalia app. (ANSA).
2024-07-31 18:21:41