2023-09-15 00:40:27
News from Angola – The mobile phone company Unitel clarified on Wednesday that the constant failures in the network occur due to the lack of increased capacity in the supply of technological solutions interrupted by companies due to the COVID-19 pandemic between 2020 and 2021.
In an interview with Televisão Pública de Angola (TPA), the executive administrator of Unitel, Amilcar Safeca, explained that the deadlines for providing technological solutions used by the mobile operator went from three months to around 12 months, causing a delay in the implementation of resolutions.
Lucas Safeca said that the company is focused on recovering services with the installation of connection equipment between customers’ mobile phones and Unitel network equipment, as well as equipment installed in call traffic processing centers.
However, according to the person responsible, the initiative mentioned above, since October 2022, has made it possible to recover part of the quality of services, but it was not enough to cover all customer demand.
The engineer also said that after overcoming the problems through solutions found by Unitel’s technical team, there was a phase of stability until April 2023 and in August of the same year the network again experienced disturbances, caused by the interruption of two cables submarines serving Africa.
Regarding customer concerns about call interruptions, he highlighted that the investment plan started last October is already in the second phase.
In the current month (September), the equipment will begin to be installed by December and from January 2024, the third wave of network expansion will begin.
Infrastructures
Regarding the interrupted submarine cables, the manager clarified last week, two of them were resolved and put into service, and there is a third cable that connects the provinces of Zaire and Cabinda whose repairs will be completed in a week.
As for improving services, he assured that they are continually working to improve quality, guaranteeing that customers will start to feel the results from the end of the current year, and that the work will continue until next year.
“That’s what our teams are working for, and that’s what investments are being made for”, he assured.
The country’s largest mobile operator currently has around 12 million customers, being the leader of the telecommunications market in the country.
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