Today’s flea markets are called Ebay or Vinted, but they are not better than the old ones in every respect.
Bild: picture alliance/dpa/BELGA
Online trading platforms are only as good as their complaint management system. It’s best to make a bow. In digital life around Vinted. And in real life around swimmingarizona.
Dhat was the time when people still went to the flea market. Erna and Erwin negotiated a price for the object of desire, a handshake, a matter of honor. Today, marketplaces are called Ebay or Vinted, are digital and have many advantages from transparency to mass. But there Erna and Erwin are now called swimmingarizona or something. Behind it (hopefully) there are still real people hiding. With their good and bad traits. If something goes wrong in the course of the transaction, for example because the goods are not to your liking, the bad ones quickly come to the fore. Then they claim, lie and insult in order to get out of the error. In such a case, a functioning complaint management system on the platform is important.
At Vinted, the platform for second-hand clothing and accessories, which was formerly known as Vinted and is mostly used by younger women also in the spirit of sustainability, anyone who is dissatisfied can report the trading partner as a fraudster with a mouse click. He then receives an unchecked reminder, even if he has previously completed hundreds of transactions with a five-star rating. The account will be closed after the second reminder. The complaints office, which can only be reached via the Internet, writes sentences like “with a little good will you will come to an agreement” and does not bother further. The attempt to get rid of the unjustified reminder ends with the answer: “It’s good that you solved the problem. The case is closed.” It’s not at all, chats are full of frustrated customers. It’s best to make a bow. In digital life around Vinted. And in real life around swimmingarizona.