2024-07-25 03:42:26
As the issue of non-payment of sales proceeds from WeMakePrice and Tmon spreads, damages are spreading, with consumer refunds not being processed normally and reserved products being cancelled one after another.
On the 24th, a post titled “I got bitten by Timon” was posted on an online community. The writer, Mr. A, said, “I had some free time, so I planned a family trip to show my filial piety, but I got a call that my flight was canceled on Saturday.”
He continued, “When I bought it at the regular price, I think I paid around 1.59 million won, but the travel agency asked me to pay around 1.72 million won if I cancel and pay. I had already reserved the accommodations and restaurants, so I bought it. I waited on hold for about an hour on the phone with Timon to request a refund, but the site won’t refund me. No matter how many times I try to enter the refund account, it keeps giving me an input error. It’s uncertain whether I’ll receive my money. I’m so angry.”
Another consumer also complained of the same damage. Mr. B said that he had planned a 3-night, 4-day trip abroad with his family from September 14 to 17, but his trip was disrupted.
He said, “I was struck by lightning while I was receiving reserve force training. I made the reservation for my mother and myself. A family of eight came for the Chuseok trip. I paid about 10 million won, but the trip was a waste and I don’t know if I’ll get a proper refund. I’m upset. It’s hard to take my mother abroad even once.”
Those who have booked flights or accommodations are also expressing their complaints. Meanwhile, small domestic travel agencies that are stepping up to minimize customer damage are gaining attention.
Entavi Global, which operates Entavi Trip, announced on its homepage that day, “We are also a Tmon vendor and have not received any sales settlement payments from last month to the present. We have confirmed the final notice from a Tmon representative regarding the indefinite delay in settlement.”
He continued, “In order to prevent further damage to our company and our customers who are looking for travel products, we have stopped selling travel products through Timon. Regarding the current situation, we have informed each and every customer who purchased Entavi Global/Endate Trip travel products through Timon that there will be no disruption to the use of the tour.”
In addition, he added, “We plan to finalize the situation through discussions between us and Timon regarding the settlement of sales proceeds. We promise that Endate Trip will take responsibility for the trips of customers who have come to us in anticipation of their summer vacation trips and are visiting us, even if our sales proceeds are not settled and Timon cannot refund cancellations to customers.”
Netizens responded, “They’ll soon be a top-tier travel agency,” “They’re creating loyal customers like this. If they can just get through this situation, things will go well,” “They’re quick-thinking and smart. Whether it’s an affordable price or not, it seems like a cost-effective decision since it’s emerging as an unprecedented national issue,” “Even small businesses deserve praise. It’s true that they can do it because they’re small,” “It’s not that they don’t want to do other travel agencies.”
(Seoul = News 1)
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- great
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- I’m so sad
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- I recommend it
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2024-07-25 03:42:26