2023-10-11 09:26:52
Updated Wednesday, October 11, 2023 – 09:26
Air Europa has announced a cyber attack on its servers that has exposed numerous customer banking details
Air Europa planeCybersecurity. Attack on Air Europa website
The airline Air Europa announced this Tuesday that he had suffered a cyber attack which has left numerous data of your clients exposed. Consumer associations demand from the company a statement that informs each of its users – without being the generic one that has been sent – of what happened.
What data do Air Europa hackers have?
As reported Air Europa in a generic email to their clients in the attack on their servers the hackers have extracted banking information of the cards used by your clients.
Specifically, they have released the card numberthe Date of Expiry and the CVV (a three-digit numerical code that strengthens the security of purchases).
How many clients have they obtained information from?
At the moment he is waiting for the company to offer more information about what happened, the number of people is not known who have used the airline’s services and whose data protection has been violated after the cyber attack.
What do I do if I have bought flights on Air Europa
In the email that the company has sent to its clients, it asks them to cancel or block credit or debit cards with those they have purchased on their website to avoid any fraudulent use, as well as check their accounts in search of one.
Furthermore, it tells its users that Do not provide personal information via telephone, message or email, even if the sender identifies himself with his banking entity. In fact, he insists on contacting her directly and “by verifiable means.
They even ask users to do not click on any type of link even if this indicates unauthorized use of your bank account.
What do I do if transactions have already been loaded onto my card?
In the event of having arrived late to block and/or cancel the card used on the website Air Europathe company has urged save all possible evidence that demonstrate a unauthorized use of the card and report before the State Security Forces and Bodies.
The Spanish Consumer Association (AESCON) has indicated to EL MUNDO that they are working on opening a complaints campaign on the matter due to possible problems that those affected may have. And others like FACUA are waiting to receive complaints from users.
Will they refund my credit card money?
Yeah. Air Europa is obliged to pay the entire amount happened because of the attack he suffered. That is to say, the airline must be responsible for any movement that have been charged to the bank account without authorization.
Although in this case it is possible that the same bank will do so if it observes that there has been any irregularity in the purchase process, such as an error in the two-step verification.
The flight company will also be responsible for paying any cost that may arise for the client blocking, canceling or issuing a new debit or credit card.
What is going to happen now with Air Europa
First of all, the company must clarify what happened and pay all the expenses that this hack may have generated for its clients, as well as review if the damage has been caused by not having a good security architecture. cybersecurity.
Whatever the case, the airline must be accountable to the Data Protection Agency, which will ask it to prove the security you have been offering to your clients. If you fail to do so, the same body will open a disciplinary file against you.
Is this the first time that Air Europa has suffered a cyber attack?
No, this is not the first hack that has been suffered. Air Europa. From the OCU they remember that Something similar already happened in 2018 when the airline was sanctioned for giving notice more than a month late to the 489,000 affected users.
On the other hand, on this occasion, “the rapid intervention has made it possible to block the security breach and prevent the leak of new data,” ASESCON indicates.
How to make purchases safely
Some recommendations offered by consumer associations for making payments and purchases online safely are to make them in well-known and trusted businesses. cards other than the ones they generally use or through those that have a spending limit stipulated or that are prepaid. They even recommend the use of platforms such as Pay Pal that does not request personal data for its use.
On the other hand, they also suggest delete the bank details of any account they have on their mobile phones, computers or tablets. As well as making this type of purchases connected to public or shared networks.
#cyber #attack #Air #Europa #refund #credit #card #money