2023-07-02 12:32:00
planning a vacation idyllic can be ruined by a detail that on many occasions becomes a true nightmare for the traveler: staying the last one waiting for your suitcase to come out of the baggage belt of the airport and make sure that the luggage has been lost. Given this scenario, it is important to remain calm and follow a series of tips that minimize the impact of the damage and guarantee the best compensation. These are the steps to follow:
Claim without delay at the airport itself. After verifying the mishap, it is best to go immediately to the airline counter with which you have traveled and ask for the baggage irregularity report to record the incident, as recommended by the Organization of Consumers and Users (OCU)which also proposes “confirming the claim by submitting a document to the Department of Customer Support of the company”.
Keep the invoices of all the essential products that you have had to buy in the face of the emergency situation, and for which you are entitled to receive the disbursement, whether or not your baggage appears in the following days. And if the suitcase does not appear, the user is entitled to compensation.
The traveler can perceive about 1,200 euros as maximum compensation for the loss of the suitcase or for the expenses derived from the material that has not been disposed of for a certain time. “If before flying you made a declaration of the value of your baggage, you can demand a maximum compensation with that value. If you did not make a declaration, the maximum you can request is 1,200 euros ”, details the OCU.
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In the event that the user recovers the baggage, but presents damage, You can ask that they be repaired or, if this is not possible, that you refund the amount, requirement for which it is essential to present the invoice for the purchase of the suitcases.
respect the maximum period of three weeks to present the claim in case the suitcase does not arrive (three weeks without hearing from it) or it arrives late. The traveler has a weekif the suitcase arrives broken or part of the luggage is missing.
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