WhatsApp, Facebook, Instagram – worldwide disruption in the social network

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Panorama Big technical problems

Worldwide disruption with WhatsApp, Facebook, Instagram – employees cannot work in offices

“In the past there were always malfunctions, even bigger ones than now”

In the event of an unusually large outage, several Facebook group services went offline across the board. In addition to the actual Facebook platform, WhatsApp and Instagram are also inaccessible for many users. In addition, Thomas Heuzeroth from the WELT economic department.

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The social networks WhatsApp, Facebook and Instagram have not been available worldwide for hours. The Facebook group is struggling with massive technical problems. Many internal systems are also affected.

Facebook, Instagram, WhatsApp: The Facebook group recorded failures on several services in large parts of the world on Monday. Internal systems that are only used by employees of the company are also affected.

The company announced that it was aware that some people had problems accessing the Facebook app. Facebook spokesman Andy Stone wrote on Twitter that the group was aware of the problems. “We are working to get things back to normal as soon as possible and we apologize for any inconvenience.”

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The Facebook group did not initially announce what could have caused the failures that occurred on Monday. It is not uncommon for websites and apps to experience glitches, but it is rare on a global scale.

American technology journalists report that the company’s internal systems are also affected by the failure – even conference rooms because they are part of the “Internet of Things” (IoT).

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In Germany, users have been reporting problems on the “All Malfunctions” portal since 5.30 p.m. Since then, for example, the failure reports for the WhatsApp messenger service have skyrocketed, and around 6 p.m. the website recorded around 150,000 reports from users. Users reported around 50,000 faults for Instagram, around 33,000 for Facebook, and around 1,000 for Facebook’s messenger service.

In WhatsApp, the problem apparently affects the sending of messages. The news feed cannot be updated on Instagram. The websites of Instagram and Facebook cannot be reached at the moment, a server error is displayed on Instagram. WhatsApp and Instagram belong to Facebook.

Problem with DNS service possible cause

Experts suspect problems with the DNS service behind the failure. Among other things, this service ensures that website names typed in letters are translated into IP addresses so that they can be accessed.

According to some experts, the DNS entries of the Facebook services disappeared from the service that controls the data traffic – so they were, so to speak, invisible to the network infrastructure. The technology boss of the cloud service provider Cloudflare, John Graham-Cumming, pointed out that users and software continue to try to control Facebook services. That ensures a massive increase in the load on other DNS services, he wrote on Twitter.

For Facebook, which is currently under increased political pressure in the USA, an outage of several hours was an embarrassing culmination of already bad weeks. It was only on Sunday that a former employee identified herself as a whistleblower and accused the online network of putting profit above the well-being of the users.

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