2024-06-10 07:30:44
TUI and Dertour are supporting the vacationers of the now bankrupt FTI in a complete of 13 locations, together with Greece, on behalf of the German Journey Safety Fund (DRSF).
The purpose is to make sure that prospects can proceed their deliberate holidays with out issues and inconvenience.
TUI will present on-site help to FTI prospects within the Balearic Islands, Greece, Maldives, Mexico, Cuba and the Dominican Republic. Whereas, Dertour will take care of FTI prospects in Turkey, Egypt, Thailand, Sri Lanka, United Arab Emirates, Panama and the Canary Islands.
In keeping with the data launched, affected FTI prospects might be notified of the brand new contact data through textual content message the place doable. In some circumstances, native FTI employees are nonetheless obtainable to offer data.
Dertour additionally ensures German-speaking phone help for FTI prospects who’re presently experiencing issues with inns and transport at their vacation vacation spot. As well as, inbound journey businesses act as an middleman between FTI prospects and inns.
Help teams and DRSF assure
Along with the help supplied by the inbound vacationers’ organizations, the Dertour group has a complete of 65 assist desk staff who help the coordination of your complete course of and act as a liaison with the DRSF.
In a brand new letter dated June 4, DRSF assures native service suppliers that the “contractually agreed price” with FTI and the respective resort might be paid.
A letter dated June 3, which was despatched to quite a few prospects, referred to a ceiling of €60 or €80. This cover doesn’t exist, with the DRSF within the means of readjusting it to a brand new letter.
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