2024-05-06 10:44:25
It’s a chilling story that calls into question the reputation for security and reliability that the famous VTC application Yango prides itself on. A customer, who wished to remain anonymous, contacted our editorial staff via 237online.com to denounce the theft she suffered from a Yango driver, a certain NONO LUC HERVÉ, employed by the dealership MY JAE TRANSPORT SARL.
A theft with complete impunity during a stop en route
The facts date back to last Tuesday April 6. Our source orders a Yango from Akwa and is assigned a gray Yaris registered LT 345 MF, driven by the now infamous NONO LUC HERVÉ. The journey goes smoothly to Carrefour Market Bonamoussadi, where the customer requests a quick stop to do some shopping.
« I got out of the car with complete confidence, leaving my big shopping bag as well as my bag containing my laptop”she says. “I trusted Yango and their famous ‘Safety & Security’ which they brag about all day long. What a mistake ! »
Because barely 5 minutes later, while she was still in the supermarket, our source noted with horror that the driver had hastily left the parking lot and ended the race. All his attempts to contact him remain in vain: NONO LUC HERVÉ simply stole his belongings and blocked his number.
Yango’s guilty helplessness in the face of his driver’s misdeeds
Immediately, the victim reports the theft in the application and goes to Yango’s headquarters at Bonamoussadi Galleries. There, an employee welcomes him and is reassuring, explaining that the company has all the means to make its drivers comply and that he will be found in less than 2 days.
But the days pass and nothing happens. Yango is content with meaningless robotic messages, before tersely concluding that the driver has been suspended from the application and inviting the victim to file a complaint with the police. A response that sounds like an admission of helplessness for a company that prides itself on security and high technology.
“My laptop is worth more than this driver would earn in 6 months at Yango”, protests our source. “ And all they can tell me is to go to the police? It’s scandalous. Yango recruits thieves and bandits, and lets them lead us with impunity. »
MY JAE SARL and Yango: accomplices through negligence?
But Yango is not the only one responsible for this dark affair. Because NONO LUC HERVÉ is not an independent driver, but indeed an employee of MY JAE TRANSPORT SARL, Yango’s partner dealership. A dealer who was just as powerless to catch his thieving employee.
« That Yango lets such an individual pass is already serious”analyzes an expert in the VTC sector contacted by 237online.com. “But that his direct employer is incapable of doing so says a lot about the laxity that reigns in the recruitment and monitoring of drivers. There is a real guilty complacency at all levels. »
A call for vigilance and citizen mobilization
Faced with this mishap which says a lot about the flaws of the Yango system, our source does not intend to stop there. Legal action has been taken against NONO LUC HERVÉ, so that he can answer for his actions and return the proceeds of his theft. But she also calls for citizen mobilization to track down this unscrupulous thief.
« If anyone recognizes him, report him“, she implores. “He would live in Beedi, around Haute Tension, before 3 stars. Send him text messages, WhatsApp messages, make him understand that he won’t get away with this. He must not have peace until he returns what he stole.«
A call that we relay, hoping that this sad story will at least serve as an electric shock for Yango and the entire VTC sector in Cameroon. Because it is the trust and safety of users that are at stake. And that is priceless.