Yeonggwang-gun conducted a mock training to respond to special complaints from the general civil service office. Yeonggwang-gun (Governor Jang Se-il) announced on November 19 that it conducted a mock training at the county office general civil service office to quickly and actively respond to unusual civil complaints.
This training was carried out in accordance with the guidelines of the Ministry of the Interior and Safety to respond to illegal acts by civil complainants: ▲occurrence of verbal abuse or assault by a complainant ▲complaint and warning to the complainant ▲support from a superior ▲recording using portable protective equipment after prior notice ▲calling the emergency bell and restraining the complainant ▲isolating the victim public official The process proceeded in the following order: evacuating visiting complainants, subduing unusual complainants, and handing them over to the police.
In particular, we focused on the use of portable protective equipment (wearable cams) to collect evidence of civil complaints (verbal language, assault, property damage), calling the emergency bell, and handing over to the police.
A military official said, “We will strive to provide more comfortable and friendly civil service services to citizens, and respond resolutely at the institutional level to unusual complaints, striving to create a safe civil service environment for both public officials in charge of civil complaints and visiting complainants.”
Meanwhile, Yeonggwang-gun will conduct a land characteristics survey in earnest to determine and announce individual publicly announced land prices as of January 1, 2025.
It is estimated that the number of lots subject to survey in 2025 will be approximately 260,000 lots, and in order to accurately calculate the publicly announced individual land price, the county will organize its own land price survey team and collect △land movement △various permit data △land use status △road conditions △shape and nearby land prices. Investigate the balance between
The main schedule for land price calculation is to investigate the characteristics of individual land from November 20, 2024 to January 17, 2025, land price calculation and verification from January 24 to March 18, and starting March 21. View land prices and submit opinions until April 9th.
After deliberation by the Real Estate Public Price Committee, a decision and announcement will be made on April 30, and objections will be accepted until May 29.
A military official said, “We will do our best to conduct a fair and accurate investigation because the publicly announced individual land price is also used as a standard for levying various charges such as land-related national and local taxes and development charges.”
If you have any questions regarding individual publicly announced land prices, please contact the real estate team of the county office’s general civil service office for detailed information.
Economy Queen Reporter Hana Choi Photo: Yeonggwang-gun
How can technology like wearable cameras improve the safety of public officials during confrontational situations?
Title: Enhancing Civil Service Safety: An Interview with Expert Dr. Min-Jae Kim
Editor: Good morning, Dr. Kim. Thank you for joining us today to discuss Yeonggwang-gun’s recent mock training for civil service responses to unusual complaints. It’s a pertinent issue in our increasingly complex society.
Dr. Kim: Good morning! Thank you for having me. I believe this training is critical for ensuring the safety of civil service workers.
Editor: Could you explain what prompted Yeonggwang-gun to implement this kind of training?
Dr. Kim: Certainly. There has been a notable rise in aggressive behavior from some complainants in public offices. The training conducted in Yeonggwang-gun is part of a broader initiative guided by the Ministry of the Interior and Safety, aimed at equipping public officials with the necessary skills and tools to handle confrontational situations effectively.
Editor: The use of special equipment, such as portable protective devices and wearable cameras, was highlighted. How do you think this technology impacts the training and safety of civil service workers?
Dr. Kim: The integration of technology like wearable cameras is a game changer. It serves dual purposes: first, it acts as a deterrent against potential aggressors, knowing that their actions are being recorded; second, it provides essential evidence in case of incidents, which can be crucial for legal purposes. Moreover, it brings a sense of security to civil servants, knowing they have resources to document and verify their experiences.
Editor: I see that the training emphasized a structured response protocol. How important is having such protocols in place for public officials?
Dr. Kim: Having clearly defined protocols is vital. They provide a clear action plan that can minimize panic during an emergency. By knowing exactly how to respond — whether that’s evacuating complainants, calling for superior support, or handing situations over to the police — public officials can maintain professionalism and focus on de-escalating the situation effectively.
Editor: The statement from the military official mentioned a commitment to providing “comfortable and friendly civil service services.” How can public institutions balance civil service safety with maintaining a welcoming atmosphere for the public?
Dr. Kim: That’s a great question. It’s crucial for institutions to foster a safe environment for both employees and citizens. While the measures to enhance safety might initially seem intimidating, it’s about creating an environment where employees feel empowered to assist the public without fear of harassment. A balance can be struck through training that emphasizes communication, empathy, and conflict resolution while also implementing safety measures.
Editor: can you share your thoughts on the broader implications of these practices for civil service across South Korea?
Dr. Kim: Absolutely. What we’re seeing in Yeonggwang-gun could serve as a model for other regions. As more public offices adopt similar practices, we might see a comprehensive cultural shift that prioritizes safety, respect, and efficiency in civil service environments. I hope this leads to more supportive policies that protect public officials while encouraging service excellence.
Editor: Thank you, Dr. Kim, for your insights. Your expertise sheds light on an important topic that resonates deeply with both public servants and the community they serve.
Dr. Kim: Thank you for having me. It’s been a pleasure to discuss such an important topic.