The cancellation of many trains during the controllers’ strike at Christmas 2022 prompted the SNCF to offer the 200,000 passengers affected 200% compensation. If most users have received their reimbursement, the voucher, the second “100%” of the compensation, would still be pending, reports The Parisian.
This is particularly the case of a traveler whose TGV between Paris and Strasbourg (Bas-Rhin) had been canceled on December 24. “I filled out the form on December 27. On the platform, it is marked that my file is being processed. It’s getting long! he expressed. On social networks, many other users have also made the same remark. “When does that happen, in 2045? “So annoyed a surfer, who would have filled out the file twice, relay our colleagues.
Files processed by the end of February
Contacted, the SNCF gave information on the long process which would be in progress. “To receive the voucher, you have to fill out a form, then the teams check that the information is correct. It takes a while,” explained the Parisian a manager at SNCF Voyageurs. The railway company announced a delay “of several weeks”, without further details. The number of files it has to process has not been communicated.
The SNCF, however, wanted to be reassuring. “The voucher is valid for one year. There is no need to panic,” she assured. Bruno Gazeau, president of the National Federation of Transport User Associations (FNAUT), indicated that the SNCF would have undertaken to finish processing the files before the end of February 2023. He also regretted the lack of communication from the SNCF. on these delays with users, believing that this 200% compensation, “too optimistic”, “turns against them” today.