The ability of an organization to communicate efficiently with its customers, suppliers and internal team is a key role today. To address these needs, cloud-based communication systems offer a comprehensive solution that allows businesses greater flexibility and considerable cost savings.
Astroline, it’s a Global Telecommunications operator specialized in the design, development and implementation of voice solutions in the cloud, to help companies professionalize and digitize their communications by integrating telephony with the main manufacturers of CCaaS, UCaaS, Helpdesk or CRMs solutions.
We spoke with Pio Farrán, Astroline Head of Sales, who shared his vision of the future of the industry, and how Astroline is prepared to respond to the needs of companies in an increasingly competitive market.
Experts in the integration of the voice channel with the main software manufacturers
As an operator specializing in voice integration, Astroline plays a key role in closing the loop on business communication channels, integrating telephony into various market-leading cloud software tools.
Astroline offers customized solutions to optimize the voice channel and corporate communication, thanks to its integration with CRM tools such as Hubspot, Microsoft Dynamics or Salesforce.
In addition, it also has the ability to integrate as an operator (BYOC) with Contact Center platforms, thus providing more complete and effective voice solutions to its customers.
“As an operator specialized in voice integration, we occupy a unique position in the channels of the different software manufacturers. We have become the ideal partner in the voice field due to our operator layer”, says Pio.
Experts in the integration of telephony in Microsoft Teams
Since the birth of Microsoft Teams, Astroline has focused on the integration of voice with this tool, thus offering innovative and effective solutions to help its clients improve their communication and collaboration processes.
Thanks to its experience in the sector, and its qualities as an operator, Astroline perfectly complements the Microsoft partner channel to bring the world of voice closer to tools like Teams.
“We have been at the forefront of the trend of voice integration in Microsoft Teams since its birth, and thanks to this, we have managed to bring effective solutions to more than 20,000 users of the Microsoft Suite, helping and accompanying companies that had a clear need to professionalize their voice channel” affirms Pio.
Personalized accompaniment with integrating solutions for each stage of the business
Astroline’s clients are companies that want to optimize their communication and collaboration processes through the integration of voice in the cloud. The company always seeks to offer personalized solutions adapted to the specific needs of each client.
“We offer comprehensive voice solutions to optimize processes, minimize costs, maximize the value of data and improve decision making through KPIs. One of our maxims is to optimize and update our clients technologically, adapting to the needs of their business.” Pio concludes.