2024-04-11 00:07:50
In the opinion of Sernac, Corona has the obligation to carry out a process of closing its credit card respecting the rights of consumers who have this instrument.
The National Consumer Service (Sernac) notified the Corona department store after the announcement of the closure of its credit card, and thus know in detail the scope that this measure will have among its users.
The company must inform Sernac of the scope it will have among the people who currently own this financial instrument and What will happen to those who currently have debts, whether delinquent or non-delinquent.
The objective of this management is to verify that the financial institution respects the rights of consumers and takes all measures to not affect their assets.
Claims for Corona card closure
Sernac claims from users indicating that They used the Corona credit card to buy various products, for example, merchandise, but from one moment to the next it was closed by the company, without informing them of the decision.
In the opinion of Sernac, Corona has the obligation to carry out a process of closing its credit card respecting the rights of consumers who have this instrument, avoiding actions that may affect them, such as, for example, acceleration of fee payments, extrajudicial collection actions, among others.
Likewise, the service will be coordinated with the Commission for the Financial Market (CMF), to learn about relevant aspects of the credit card closing process, thinking about the protection of clients.