2024-10-04 17:27:48
The coronavirus epidemic dictated new working rules for the banking system as well. ACBA-CREDIT AGRICOLE Bank was one of the first to promptly respond to the situation in the country, presenting solutions that became “emergency aid” for the bank’s partners.
“The effective indicators of the previous years have given us the opportunity to form a stable financial field in these difficult days. The role and importance of the Central Bank should also be mentioned here. In the current situation, support programs implemented by the government, which provide an opportunity to ensure business activity, are a great support. The lending process continues, we have applied certain restrictions and strictures in the direction of consumer loans, taking into account the current situation. We also work on non-working days to meet people’s financial requirements. We are developing new approaches, using new tools. Now we have the opportunity to provide loans 24/7, as well as organize the entire process on a digital platform, including signing contracts and issuing loans by transferring them to cards and current accounts, which customers can use with mobile banking.
I am optimistic about the future and we will continue to implement all our projects, we will continue to increase lending volumes, we will offer new products, we will develop digital banking. We want to play a significant role in the life of society, not being just a financial structure.
In times of crisis, we take extra care of our customers. Caring should be shown especially in crisis situations, and we should understand that it is impossible not to suffer.
It is very important for us to ensure the client’s viability in times of crisis. We are ready to listen to the client, discuss and find mutually acceptable solutions. This is extremely important.
The created situation is very uncertain, but one thing is clear. life will go on and one day we will return to our normal lives. We must understand that the situation implies a period of examination of relations. Regarding SMEs, there are areas that are really very vulnerable. In addition to the general approach in terms of term reviews, and in addition to government support packages, we are also discussing other programs to support vulnerable customers, which are purely our internal approaches. All this will pass, and then we will look at people, clients, clients at us, that’s why this is an examination of relationships and moral values. In the created situation, no one can come out as a winner, everyone suffers, just the damage should be divided among everyone.
Individual approach is not new for rural farms. For 25 years, within the framework of these relations, mutual trust has been formed by the bank’s customers towards the bank and by the bank towards its customers. It is not surprising that our clients, who have been using our services for years, are proud to say: our bank, and we are proud to say: our clients and our partners, because the client is really our partner,” said ACBA-CREDIT AGRICOLE. Chief executive director of the bank Hakob Andreasyan.
The bank is controlled by the Central Bank.
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