A user accused that on a bill of $230,700, she was forced to leave the suggested 10% as a tip. Despite his refusal, from all signatures he was charged a total of $253,700.
The National Consumer Service (Sernac) served at the Dublin pub, located in Providencia, after a series of complaints that show that The commercial establishment requires its customers to pay tips.
This fact went viral on social networks, after a consumer of Spanish nationality showed that, after refusing to leave a tip, she was denied the sale of more products.
Meanwhile, another user accused that on a bill of $230,700, she was forced to leave the suggested 10% as a tip. Despite his refusal, from all signatures he was charged a total of $253,700.
But this is not all, since the Providencia pub also faces claims for possible discrimination, since a couple claimed that they were recriminated by a waitress for their sexual orientation, calling them “indecent.” Meanwhile, another customer was denied entry for wearing a soccer club shirt.
In view of these facts, Sernac inspected the premises located on Manuel Montt Avenue and found that, for example, a sign was displayed at the entrance where the supplier reported that The right of admission is reserved.
In its letter, the organization stressed that the Dublin pub did not respond to consumer complaints nor to Sernac, so the response time it now has to respond is 10 administrative business days. If not, They risk being reported to the Local Police Court, with fines of up to 400 UTM, that is, more than 26 million pesos.
Along with this, he stressed that tips are regulated by the Labor Code and are not mandatory. “Premises that serve the public, through waiters, can suggest to their customers a tip of at least 10% on each bill, but the consumer can express their desire not to pay, or pay a smaller amount,” Sernac explained.