Rosemont Recycling Crisis: Troubled Contractor Faces Scrutiny Amidst Mounting Complaints
A growing wave of frustration is building in Rosemont as residents grapple with weeks of disrupted recycling collection services. the issues center around Environmental 360 Solutions (E360S), a company already under investigation by Montreal authorities adn holding a substantial $184 million in city contracts.
Residents describe scenes of overflowing bins, discarded materials scattered by the wind – including cardboard, Christmas wrapping, and plastic bottles – and missed collection routes. “The public works team is well aware of the problems observed on the ground,” confirmed Alexandra Proulx, communications manager for the Rosemont-La Petite-Patrie district.”Several reports have been received concerning forgotten streets, delays and accumulation at the side of the street.”
E360S took over recycling collection in the borough on November 1st, but its performance has quickly drawn criticism.The company, an Ontario-based collection giant, has experienced rapid expansion in Quebec and across Canada in recent years, a growth trajectory that preceded an investigation into its practices published by The Press on October 29th.
The timing of the contract award, just days after reports surfaced regarding the company’s business dealings, has raised questions. City officials have yet to explain why E360S was selected despite existing scrutiny from the Office of Inspector General (OIG) of the City of Montreal and the Public Procurement Authority.
According to the City of Montreal, the total value of all contracts awarded to E360S, encompassing both collections and wood recovery, reached $184 million as of January 15, 2026.
District officials state they have been in communication with E360S to address the issues. “The reasons given [by the company] include staff turnover, unfamiliarity with the territory and difficulty in catching up on accumulated work,” Proulx indicated.
The impact on residents is palpable. Tommy Gendron, a Rosemont Boulevard resident and self-described recycling enthusiast, expressed his dismay. “I’m the type of person who puts notes on neighbors who don’t sort properly,” he said with a laugh, highlighting his commitment to responsible waste management. However, he’s been forced to personally manage the recycling for his building and a neighboring one, overseeing six bins.
“For three weeks, recycling didn’t happen and everyone started throwing everything anywhere. With the wind, everything blows away,” Gendron explained. He initially attempted to relocate the bins to a safer alley, but ultimately resorted to leaving them on the street, risking a fine, and contacting 311 for assistance. He praised the responsiveness of the city’s 311 service, noting that city trucks eventually addressed the overflow.
The Rosemont-La Petite-Patrie borough is actively “monitoring the situation closely” and has warned E360S that continued disruptions could lead to penalties.Solutions (E360S) declined to comment on the situation when contacted by The Press. The ongoing disruptions underscore the challenges of outsourcing municipal services and the importance of rigorous oversight, particularly when a contractor is already facing scrutiny.
Here’s a substantive news report answering the “Why, who, What, and How” questions:
Why: Residents of Rosemont are experiencing meaningful disruptions to their recycling collection services due to issues with the contracted company, Environmental 360 Solutions (E360S). The disruptions stem from a combination of factors cited by the company, including staff turnover, unfamiliarity with the territory, and difficulty managing accumulated work.
Who: The key players are: Residents of Rosemont, who are impacted
