Arsenal supporters hoping to travel to East London for the Premier League clash against West Ham United on Saturday, May 9th, will have access to 3,001 tickets, the club has announced. The allocation, situated in the Sir Trevor Brooking Stand at the London Stadium, is split between blocks 117 and 118 (lower tier) and blocks 218, 219, and 220 (upper tier). Securing a seat for this highly anticipated fixture requires careful attention to the club’s ticketing process, which prioritizes membership tiers and loyalty points.
This match represents a crucial stage in Arsenal’s Premier League campaign, and the club is keen to ensure a strong away support at the London Stadium. The ticketing system is designed to reward loyal supporters, with access phased based on membership level and points accumulated through previous match attendance. Understanding the sales phases and requirements is key for those hoping to be in attendance. The club is also implementing new measures to ensure tickets reach genuine Arsenal fans, replacing the previous Away Ticket Transfer system with a new Away Ticket Exchange service.
All tickets for the West Ham match will be issued as NFC digital passes, a move towards a more secure and streamlined entry process. These passes will be sent to the lead client member’s registered email address on Tuesday, May 5th. Supporters are urged to verify their email details are up-to-date to avoid any issues receiving their tickets. Those who haven’t received their digital passes by Thursday, May 7th, are advised to contact Arsenal’s Supporter Services Team on 020 7619 5000 (option 1) for assistance.
Ticket Sales Phases and Requirements
Access to tickets is tiered, beginning with the most loyal supporters. The first sales phase, opening on April 7th, 2026, at 10:00 am, is open to Platinum, Gold, and Travel Club Members with 60 or more points. A second phase, commencing at 3:00 pm on the same day, will cater to Platinum, Gold, and Travel Club Members holding 55 or more points. All sales are subject to availability, and the club emphasizes the importance of having a valid password, email address, and membership number ready when attempting to purchase online via the official ticketing website. Booking fees will apply to all online purchases.
Rail Seating and Accessibility
Supporters purchasing tickets in the upper tier of the away section will benefit from rail seating, offering the option to stand throughout the match. This provides a more dynamic atmosphere for those who prefer to stand and actively support the team. The club also provides accessibility tickets, which include a complimentary personal assistant ticket, subject to eligibility verification. Further information for Disability Access members is available on the Arsenal website.
Important Matchday Reminders: Scanning and ID
Arsenal is placing significant emphasis on accurate match attendance recording. It is the responsibility of each supporter to ensure their ticket is scanned correctly at the turnstile. If a ticket fails to scan, or a steward manually admits entry, supporters *must* request that their ticket be scanned before entering the stadium. The club monitors attendance data received directly from West Ham United, and this information is used to confirm attendance and potentially deduct away match points if attendance figures are inaccurate. Documentation such as photographs, receipts, or travel confirmations will *not* be accepted as proof of attendance.
Failure to scan a ticket will result in the removal of the associated away match loyalty point. Repeated instances of non-scanning may lead to further point removals, as outlined in section 3.8 of the Arsenal Away Match Ticket Terms and Conditions Season 2025-2026. Supporters collecting duplicate tickets on the day of the match will be required to present valid photo ID that matches the name on the assigned ticket; photographs of ID are not permitted, and third-party collections are not allowed.
New Away Ticket Exchange
In a move to improve the ticketing experience, Arsenal has launched a new Away Ticket Exchange service, replacing the previous Away Ticket Transfer system. This exchange will open once the fixture is sold out, providing an opportunity for season ticket holders who can no longer attend to resell their tickets to fellow supporters. This aims to maximize attendance and ensure that as many fans as possible have the chance to support the team on the road.
Ticket Pricing Breakdown
Ticket prices for the West Ham United fixture are as follows:
| Ticket Type | Ticket Price | Accessibility Ticket Price |
|---|---|---|
| Adult | £30.00 | £25.00 |
| Over 66 | £25.00 | £25.00 |
| Under 21 | £25.00 | £25.00 |
| Under 18 | £25.00 | £25.00 |
Supporters aged 15 and under must be accompanied by an adult ticket holder aged 18 or over to gain entry to the London Stadium.
The club encourages supporters to purchase tickets only if they intend to attend the match, maximizing opportunities for fellow fans. Arsenal will continue to monitor away match attendance closely, utilizing data provided by West Ham United to ensure accurate records and maintain the integrity of the loyalty point system.
The next key date for supporters is Tuesday, May 5th, when digital tickets will commence to be distributed. Those who haven’t received their tickets by Thursday, May 7th, should contact the Supporter Services Team. With a crucial Premier League match on the horizon, Arsenal is focused on ensuring a vibrant and passionate away support at the London Stadium.
What are your thoughts on the new Away Ticket Exchange? Share your experiences and opinions in the comments below, and feel free to share this article with fellow Arsenal supporters.
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