Ariana Grande Tour Tickets Canceled: Scalping crackdown Impacts Fans in Austin and Beyond
Fans hoping to attend Ariana Grande’s “Eternal Sunshine Tour” may want to check their inboxes,as Ticketmaster is canceling orders flagged for violating it’s terms of use amid a widespread effort to combat ticket scalping. The action follows mounting frustration over exorbitant resale prices and limited availability for the highly anticipated tour.
The “yes, and?” singer’s tour, announced in August, quickly sold out, wiht Austin securing the onyl Texas dates of the nine U.S. stops – alongside shows in London and Montreal. The demand led to a rapid escalation in prices on the secondary market, with the cheapest available ticket for the June 27th Austin show reaching $690 as of October 14th, a significant jump from the original price of around $80.
Grande herself addressed the issue on September 13th via an Instagram Story, stating, “i have been on set all week but i wanted to let you know that what’s been happening with the secondary ticket resellers has been brought to my attention and of course i am incredibly bothered by it.” She added that she had been “on the phone every second of my free time fighting for a solution,” expressing her desire to get more tickets into the hands of fans.
That solution appears to be underway. This week, screenshots of cancellation notices from Ticketmaster began circulating on social media. One email, shared widely online, reads, “at the request of the tour, we ran an extensive review of all purchases and your order…has been flagged for violating our terms of use and will be canceled. This may have been due to exceeding the ticket purchase limits…and/or providing conflicting account information.”
According to reports, tickets transferred to other accounts are also being affected if the original purchase is canceled.Initial reports focused on shows at the Crypto.com Arena in Los Angeles and the State Farm Arena in San Diego, but the extent of the cancellations – and whether Austin dates will be impacted – remains unclear.
A Ticketmaster spokesperson confirmed the authenticity of the emails in a statement to MySA, stating, “we partnered with the tour to review all ticket purchases, and the good news is that most purchases were made by real fans who use the tickets they buy to attend shows.” The spokesperson added that “suspicious activity was flagged” and that fans who believe they were incorrectly identified can undergo a security check.
The company emphasized its commitment to getting tickets to genuine fans and blocking scalping. “We thank those fans for doing this and helping us weed out bad actors from real fans,” the statement concluded.
MySA reached out to the Moody Center in Austin for comment but did not receive a response by the time of publication. This story will be updated as more information becomes available.
Why: Ticketmaster, at the request of Ariana Grande’s tour management, is canceling orders suspected of being purchased by scalpers or bots. This is in response to widespread complaints about inflated resale prices and limited ticket availability.
Who: The cancellations are impacting purchasers flagged by Ticketmaster, potentially including those who exceeded purchase limits or provided inconsistent account information. Ariana Grande and her tour team initiated the crackdown, and Ticketmaster is executing it. Fans in Austin,Los Angeles,San Diego,and beyond are affected.
What: Ticketmaster is canceling orders for Ariana Grande’s “Eternal Sunshine Tour” tickets. The cancellations stem from a review of purchases aimed at identifying and removing tickets acquired by scalpers and bots.
How did it end?: As of the publication of this article, the full extent of the cancellations is still unclear. Ticketmaster confirmed the cancellations and offered a security check for fans who believe they were incorrectly flagged. The Moody Center in Austin
