Case Aide-Records Assistant – DCS Hiring – Phoenix, AZ – $17.34/hr

Phoenix residents interested in a career dedicated to supporting vulnerable children and families have a new opportunity with the Arizona Department of Child Safety (DCS). The agency is currently recruiting for Case Aide-Record Assistants at its Phoenix locations, offering an hourly wage of $17.34. The position, which requires a high school diploma or GED and a valid driver’s license, is designed to provide crucial support to case managers and directly impact the lives of children in require. Applications are being accepted through March 5, 2026, and can be submitted through the DCS careers portal: https://dcs.az.gov/careers. This role represents a pathway into a fulfilling career within Arizona’s child welfare system, with potential for advancement after four years of service.

The DCS, which refers to its employees as “Compassioneers,” plays a vital role in protecting and strengthening families across the state. According to the agency, its mission is to ensure the safety, well-being, and future of vulnerable children. The Case Aide-Record Assistant position is a key component of that mission, providing essential administrative and direct support to case managers who are working on the front lines of child welfare. The agency emphasizes its commitment to integrity, compassion, and accountability in all its function, and positions like this offer individuals a chance to contribute to a more resilient Arizona.

What a Case Aide-Record Assistant Does

The role of a Case Aide-Record Assistant is multifaceted, encompassing both administrative tasks and direct interaction with children and families. Responsibilities include supporting case managers, managing electronic case records, preparing and redacting court documents, and supervising parent-child visits. The position also involves transporting clients, ensuring proper utilize of child safety seats, and providing general clerical support. Employees may be required to work outside of regular business hours, including weekends, holidays, and overtime, to meet the needs of the families they serve. The position requires a high degree of organization, attention to detail, and the ability to handle sensitive information with discretion.

Skills and Qualifications

Beyond the basic requirements of a high school diploma or GED and a valid driver’s license, the DCS is seeking candidates who possess strong interpersonal and communication skills. Successful applicants will be able to build trusting relationships with children and families, communicate professionally and compassionately in sensitive situations, and demonstrate attention to detail in completing clerical tasks. Proficiency in Microsoft Office, Outlook, Teams, and other digital communication tools is also essential. Candidates must be able to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card, and their work history, Central Registry, and public record will be considered as part of the selection process. A satisfactory 39-month driving record is also required, as the position involves transporting clients. The DCS also notes that all newly hired state employees are subject to the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits of Working with DCS

The Arizona Department of Child Safety offers a comprehensive benefits package to its employees, designed to support their well-being and professional development. This includes comprehensive medical, dental, and life insurance options, as well as a supportive retirement plan through the Arizona State Retirement System (ASRS). Employees also receive 10 paid holidays annually, along with generous vacation and sick depart. Additional benefits include a Paid Parental Leave Program (subject to eligibility criteria), higher education discounts, wellness programs, and opportunities for professional growth. A complete list of benefits is available on the State of Arizona’s benefits page: https://benefitoptions.az.gov/jobseekers. Perhaps most significantly, after four years of successful service, Case Aide-Record Assistants are eligible for promotion to the DCS Specialist Trainee position, which offers a higher hourly wage of $21.70.

DCS Locations in Phoenix

The Case Aide-Record Assistant position is based at 3550 N. Central Ave., Phoenix, AZ 85012. Still, the DCS maintains several offices throughout the Phoenix metropolitan area, providing a range of child welfare and family support services. Other DCS offices in Phoenix include:

• Thunderbird DCS Office: 13450 N Black Canyon Hwy Suite 170, Phoenix, AZ – 85029, Phone: [phone]
• North Central DCS Office: 4000 N. Central Ave. Suite 400, Phoenix, AZ – 85016, Phone: [phone]
• Osborn DCS Office: 3550 N. Central Ave. 3rd Floor, Phoenix, AZ – 85012, Phone: [phone]
• Pinnacle Peak DCS Office: 1925 W Pinnacle Peak Rd Phoenix, AZ – 85027, Phone: [phone]
• Southwest Regional DCS Office: 3221 N 16th St Suite 400 Phoenix, AZ – 85016, Phone: [phone]
• South Mountain DCS Office: 3925 E. Broadway Rd. Phoenix, AZ – 85040, Phone: [phone]
• West 101 DCS Office: 1860 N 95th Ln  2nd Floor Phoenix, AZ – 85037, Phone: [phone]
• Department of Child Safety: 3003 N Central Ave Phoenix, AZ – 85012, Phone: [phone]

Individuals interested in learning more about the Case Aide-Record Assistant position or other opportunities with the Arizona Department of Child Safety are encouraged to visit the agency’s careers website. The DCS is an Equal Opportunity/Reasonable Accommodation Employer, and accommodations are available for individuals with disabilities. Those needing accommodations can contact 602-255-3141 or email [email protected].

The DCS will continue accepting applications for this position until March 5, 2026. Interested candidates are encouraged to apply promptly to be considered for this opportunity to make a meaningful difference in the lives of Arizona’s children and families.

If you are passionate about child welfare and possess the necessary skills and qualifications, this position offers a chance to contribute to a vital mission. Share this opportunity with your network and help the Arizona Department of Child Safety build a stronger, more compassionate future for Arizona’s youth.

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