ComfortDelGro Disciplines Driver After Wheelchair Dumping Incident in Singapore
A shocking video circulating online prompted taxi operator ComfortDelGro to announce disciplinary action against one of its drivers following an incident on July 18 where a passenger’s wheelchair was forcefully discarded onto a pavement. The incident, which has sparked widespread outrage, underscores concerns about passenger safety and professional conduct within the ride-hailing industry.
Incident Details Emerge
On July 20, a company spokesperson responded to media inquiries, stating the firm had launched a full investigation. “The driver’s actions were unacceptable and do not reflect the professional standards we uphold,” the spokesperson affirmed. Initial reports indicated the incident stemmed from a personal dispute between the driver and two family members she was transporting. However, the company clarified that the incident did not involve fare-paying passengers.
Video Evidence and Public Reaction
The incident gained significant attention after a video was posted to the SG Road Vigilante Facebook group. The footage depicts a blue taxi stopping at a zebra crossing on Redhill Road. As another vehicle begins recording, a red bag is thrown from the taxi, followed by a wheelchair being deliberately flung onto the pavement. The video then shows a passenger assisting an elderly woman from the taxi, and the driver subsequently yanking a passenger by the arm before slamming the door. As of today, the video has garnered over 259,000 views and 470 comments, demonstrating the public’s strong reaction to the event.
[Video of the incident circulating online can be viewed here: ](URL would go here if provided)
Company Response and Disciplinary Action
ComfortDelGro has committed to addressing the matter internally, promising disciplinary action consistent with company policies. “We take a serious view of any misconduct by our cabbies,” the spokesperson stated. While the specific nature of the disciplinary action has not been disclosed, the company’s swift response signals a commitment to maintaining standards of service and accountability.
Implications and Future Considerations
This incident raises critical questions about the screening and training processes for taxi and ride-hailing drivers. While the company maintains this was a dispute outside of a typical passenger-driver interaction, the forceful handling of mobility equipment and the apparent physical altercation are deeply concerning. The incident serves as a stark reminder of the importance of prioritizing passenger well-being and upholding professional conduct in the transportation sector.
