Deutsche Bank Spain has been recognized as the best bank in quality of service in Spain in 2022 by the consultancy Stiga.
The entity has obtained a rating of 8.47 points, compared to the sector average (7.70) in the Iquos indicator.
As Deutsche Bank Spain recalls, the entity has obtained this recognition for the eleventh year since 2004. «This result, which has been repeated quarter after quarter of this year, elevates us to the category of excellence in service quality, with excellence in areas as important as the treatment and the time dedicated to the client, the clarity in the explanation of our products or the investigation of needs”, underlined the head of Premium Banking within the International Private Bank (IPB) area of Deutsche Bank Spain, José María de Osuna.
Deutsche Bank was thus the bank with the best value in eight of the 20 categories analyzed in the report, standing at the top of the ranking and well above the industry average in Customer Service (9.40 points), Friendliness and interest (9.40 points). 20), Time dedicated to the customer (9.63), Explanation of products (9.19), Clarity of explanations (9.01), Commercial Service (7.25), Delivery of Information (7.25) and Sales crossed: insurance (6.17).
Likewise, Deutsche Bank is among the three best banks in the sections Waiting in cash (9.61), Investigation of needs (9.18), Detail in the explanation of mortgage loan (9.39), Detail in the explanation of investment (9.11), Institutional sale (7.83), Attempt to close the sale (9.44), Cross-selling: linkage (8.29), and Cross-selling: payroll (4.93).