Do you shop at Bodega Aurrera, Walmart or Sam’s Club? Pay attention to this detail

2024-05-12 20:37:27

If you go to stores like Bodega Aurrerá, Walmart or Sam’s Club to make your shopping day to day, pay close attention to this detail for which the authorities have turned on the alarms.

And various consumers have shared their complaints through social networks, where they display popular supermarket chains refusing to respect the price displayed in its branches.

It is worth mentioning that these complaints increased after the case of the Cartier earringsa luxury brand that refused to accept a customer purchasing said items for the price of 474 pesosdespite this was the amount displayed on its official site.

For these cases, the agency you should turn to is the Federal Consumer Protection Agency (Profeco) and here we tell you what you should do in case you store like Bodega Aurrerá, Walmart or Sam’s Club refuse to respect the displayed price.

Walmart (Internet)

Profeco defends you against abuses from stores such as Bodega Aurrerá, Walmart or Sam’s Club

In this sense, Profeco has reminded Mexican consumers that it is this dependency that you must resort to before abuse from brands like Bodega Aurrerá, Walmart or Sam’s Club.

“In supermarkets, department stores and online stores they must display and respect prices and promotionsproviding quality products,” the Attorney General’s Office recalled through its social networks.

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Furthermore, this protection is established in the Article 7 from Federal Law for Protection of the Consumerwhich points out that “every supplier” You must respect prices, guarantees, charges and other details.

While your Article 7 BIS states that whether they are subsidiaries such as Bodega Aurrerá, Walmart or Sam’s Club, they must “exhibit noticeable and visible the total amount to be paid for the goods, products or services that it offers to the consumer.”

“Every supplier is obliged to inform and respect the prices, rates, guarantees, quantities, qualities, measurements, interests, charges, terms, deadlines, dates, modalities, reservations and other conditions under which it has been offered, obligated or agreed with the consumer the delivery of the good or provision of the service, and under no circumstances will these goods or services be denied to any person.”

Article 7 of the Federal Consumer Protection Law

Sam’s Club (Rogelio Morales Ponce)

How to present your complaint to Profeco?

If you were a victim of these practices in any of the Bodega Aurrerá, Walmart or Sam’s Club chains, you can resort to the Profeco through its various contact routes.

These are the ways for which you can present your complaint to the Attorney General’s Office:

• Telephones: 55 5568 8722 and 800 468 8722
• Concicliaexpress: telefonodelconsumidor.gob.mx
• Concilianet: Concilianet.profeco.gob.mx

Now if you want to physically report the details directed by Bodega Aurrerá, Walmart or Sam’s Club, you can do so through the Consumer Defense Office (ODECO).

Once you have located the Profeco office closest to your home, you must present the following data and documents:

• Name and address
• Official ID
• Contract, receipt or proof of purchase made at Bodega Aurrerá, Walmart or Sam’s Club
• Name and address of the supplier (if it does not appear on the receipt, indicate the place where it can be located)
• Describe the good or service that is claimed from Bodega Aurrerá, Walmart or Sam’s Club and the description of the facts that gave rise to the complaint
• Printed complaint receipt form

2024-05-12 20:37:27