Electricity, gas and telephony concentrate the majority of complaints from Girona consumers

2023-07-20 13:50:49

The companies energetic and those of telephony they top the list of companies with more claimsas reported by Stock of performances 2022 that has presented theCatalan Agency of consumption The companies that have received the most complaints in Girona have been Naturgy Iberia, with 256; Endesa Energia, with 203; Vodafone, with 148; the Telefónica group, with 134; and Orange, with 132.

In total there have been 7.288 consultations attended to in Girona, which are concentrated in La Garrotxa (2.455), L’Alt Empordà (1.286) and La Selva (1.220), far below is Gironès with “only” 476.

Of the total claims managed by theCatalan Consumer Agency in Girona, the 48,7% have been resolved through extrajudicial, voluntary and free mechanisms: 1.557 cases through mediation i 204 by way of theconsumer arbitrationbeing the sectors of light, water i gas the ones that resolve the most claims.

The basic supplies sector has concentrated the 29’8% of the claims, and the incidences related to the electricity supply stand out significantly. On the other hand, as regards the rest of the sectors with the most incidences, we find the telecommunications and internet blocks, which accumulate the 15,2% and other general consumer services such as gyms, medical services or repair and renovation services occupy the 12’9%. However, it is also necessary to mention incidents related to the purchase of products such as vehicles, furniture or household appliances and the transport sector with a 12,6% and one 8,3% corresponentment.

Also, the Consumer Section of the Agency in Girona made a total of 856 performances inspectors and market control in the grocery store, which represent nearly 12% of the inspections carried out in Catalonia as a whole. The 68% of the inspections a Girona they were initiated following complaints from citizens or communications from other public bodies.

These actions have resulted in 69 cases resolved with penaltyfor a total amount of 226.830 euros. The inclusion of abusive clauses in contracts or the exercise of practices that lead to an imbalance between the company and the consumer are the offense sanctioned with a higher amount; followed by refusal or resistance on the part of companies to supply data to the consumer inspection and, thirdly, adulteration, fraud or deception of consumers.