lisbon Hub Expands: Sports Retail Brand Seeks French-Speaking Customer Service Professionals
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A leading sports retail brand is actively recruiting French-speaking customer service representatives for its growing team in Lisbon,Portugal. The expansion underscores the increasing demand for multilingual support in the global retail sector and offers a compelling chance for individuals seeking an international career.
A company release highlights the importance of delivering exceptional customer experiences,stating that the new roles will focus on assisting customers,resolving inquiries,and upholding the brand’s reputation for quality.
Elevating Customer Experience in a Dynamic Hub
The positions center around providing comprehensive support across multiple communication channels. Agents will be responsible for guiding and advising customers via phone, email, and social media, ensuring accurate and professional responses to all inquiries. Beyond basic support, the role emphasizes proactive engagement, with agents tasked with identifying new business opportunities through cross-selling and up-selling techniques.
Effective troubleshooting is also a key component, requiring agents to calmly and efficiently resolve customer issues to enhance their overall shopping experience. Collaboration with internal departments will be crucial for escalating and resolving more complex cases.
Ideal Candidate Profile: Skills and Qualifications
Successful candidates will possess a native-level proficiency in French coupled with at least a B2 level of English. A deep understanding of customer experience principles is paramount, alongside strong listening, communication, and interpersonal skills.
The company is seeking individuals who are energetic, innovative, and proactive in problem-solving. An enthusiasm for intercultural communication and expatriate life is also highly valued, with the expectation that candidates are either already residing in Lisbon or are willing to relocate for this international career opportunity.
Comprehensive Benefits and Career Development
The offered position is a 12-month contract, with the potential for renewal.Employees will work full-time, 40 hours per week, on rotating shifts between 7 am and 10 pm, Monday through Saturday.
A significant benefit is the fully paid training program, lasting approximately three weeks. Additional perks include private health insurance from day one of employment and access to an international environment with regular team-building events and a diverse, multicultural workforce. A relocation package is available for international candidates, easing the transition to life in Lisbon.
A Global Leader in Customer Service Outsourcing
The company behind this initiative is a multinational association with over 50,000 employees supporting more than 500 globally recognized brands. It has established a strong reputation in customer service outsourcing by effectively combining advanced technology with a human-centered approach. The Lisbon hub is a key component of this strategy, continually welcoming international talent to deliver first-class support experiences.
According to one analyst, “The growth of Lisbon as a customer service hub reflects a broader trend of companies seeking skilled m
