2024-03-27 07:46:27
New Delhi: While traveling by air, people want better than bus journey or rail journey. But when their luggage gets damaged even during air travel, it will definitely be sad. Same thing happened with Shrankhla Srivastava. He recently took a trip by Indigo flight. During this time he had put his luggage in the check-in baggage. After completion of the journey, when he picked up his suitcase from the luggage belt, his heart dropped. His suitcase was broken. He took a picture of it and posted it on Twitter or X with a comment. More than 33 lakh people have seen this tweet so far.
pain expressed in tweet
Shankhala Srivastava had actually expressed her dissatisfaction with the way her luggage was treated during her journey on X. Along with his complaint, Srivastava posted a photo of his blue bag, which clearly shows a significant crack, indicating poor handling. In this tweet he wrote, “Dear Indigo. Thank you for taking care of my luggage.”
Tweet went viral
The decency with which he expressed his pain went viral. That’s why in a short time more than 33 lakh people saw it. However, Indigo’s response to this was also quick. The company expressed regret for the inconvenience caused to Srivastava. The airline assured that they would ‘connect’ with him to address his complaint and possibly offer compensation or a solution.
what did indigo write
In response to Srivastava’s tweet, IndiGo wrote, “Hello, we are sorry for the inconvenience caused to you. We request you to please give us some time to investigate. We will join you”.
Indigo has often been in the news
This incident adds to the growing list of customer complaints against IndiGo. In recent times, IndiGo airline has found itself at the center of social media due to a series of unpleasant experiences shared by its passengers. Complaints ranging from finding cockroaches in its flights to seats without cushions have been shared on social media.