2024-02-28 23:35:23
Airlines, in the category of flight delays or cancellations, had an increase of 77% compared to 2022 according to Sernac.
Following the decision of the National Consumer Service (Sernac) to officiate with the airlines LATAM, SKY Airlines and Jetsmartthe director of the organization clarified his decision.
At that time LATAM accused Sernac of “lack of neatness, seriousness and analysis in the delivery of information”, maintaining that “this comparison, decontextualized, generates serious distortion of information“.
Despite that, Sernac summoned to testify to the legal representative of the airline Sky Airlines for this March 1st in the offices of the supervisory entity.
A few hours later, the company was present saying that “it draws our attention that the summons has been publicly announced before being duly communicated to the company.”
Likewise, SKY reiterated its “commitment to collaborate with the authority and respond duly and timely to the summons.”
Furthermore, they emphasized that they strictly comply with the rules“always ensuring to provide the best service to all its passengers.”
The response to airline annoyance
Given this, Andres Herrera, director of Sernacin an interview with Radio ADN, assured that in many cases “the airline does not even inform informing him nor does it provide adequate assistance to the passengers”.
“That evidently constitutes a very worrying situation and, by the way, the background that we have, in some cases of clear violation of passenger rights“he added.
Besides, responded to the questions by the airlines themselves, clarifying that “it is true that what fundamentally worried us here was the category of delays or cancellations directly from flights that had a increase of 77% compared to 2022“.
According to what the director of Sernac said, if it is established that SKY has some responsibility, the procedure can last three to four monthsas long as the airline have the will to take charge of the problem.
“The commitment that the airline has is very important regarding their role of professionalism and diligence regarding this type of cases. And of course, neither more nor less, fulfill obligations that the aeronautical code itself establishes regarding this type of cases,” stated Andrés Herrera.
He also said that They would do their best to have a response as soon as possible.in relation to the passengers who have been affected in the last year.