Hamilton County Residents Demand Internet Access as Broadband Gap Persists
Despite Chattanooga’s reputation for leading the nation in internet speed, a pocket of residents in northern Hamilton County are simply seeking basic connectivity. Residents near the border of Georgetown and Birchwood report being left behind as broadband expands throughout the region, with some waiting for service for as long as eight months.
A Growing Frustration
Kaye Turner, a recent transplant to the area, quickly discovered the disparity. “I’ve got people that live up on the mountains, and they’ve got internet,” Turner stated, questioning why her small neighborhood remains unconnected. Crews have been observed working on utility poles for months, yet the cable infrastructure stops just short of her and approximately 20 other homes, leaving a visible stretch of limp cable between poles for over six weeks.
The lack of service is not due to a lack of effort on the part of residents. Turner explained she contacted the provider eight months ago, prior to even moving, to initiate service. “I have called and called and called,” she said.
The situation is causing increasing frustration among neighbors. Becky Herndon voiced a common sentiment, asking, “Why can’t I get mine run from the end of the driveway right on up here to my house?” She noted that her home is less than 500 yards from an existing pole, yet the provider deems extending service “not feasible.”
Reliance on Unreliable Alternatives
Without access to traditional broadband, families are forced to rely on satellite internet, a solution often plagued by issues. Turner explained, “It cuts out when it rains or storms, and I have to have that to work. I’m just like anybody else.” This unreliability poses a significant challenge in an increasingly connected world.
Residents emphasize that access to the internet is no longer a luxury, but a necessity. While recent broadband expansions have improved accessibility outside of Chattanooga, they argue that connectivity should be a guaranteed right, regardless of location. “This is god’s country. This is peaceful, but we need to have the internet just like everybody else,” Turner asserted. “That’s all we’re asking. Listen to us. Come and talk to us, and see that we want the same advantages as everybody else in downtown Chattanooga.”
Notably, EPB – Chattanooga’s municipal power and internet provider – does not currently service this specific area of Hamilton County. The situation highlights a continuing challenge in bridging the digital divide and ensuring equitable access to essential infrastructure for all residents.
