2024-02-17 03:44:58
The airline accused the entity of “lack of neatness, seriousness and analysis in the delivery of information.”
The airline LATAM he referred to report released by the National Consumer Service (Sernac) with the number of complaints received between 2022 and 2023 regarding the different airlines, placing it in first place with a total of 20,710 complaints, equivalent to 36%.
In a statement, the company questioned “the lack of neatness, seriousness and analysis in the delivery of information about claims to the airline industry.”
This is because the document “not only omits the significant increase in the number of passengers between 2022 and 2023, as a result of the post-pandemic recovery, but also nor does it take into account the relative size of each of the airlines mentioned“.
“This comparison, decontextualized, generates a serious distortion of information“, they assured.
LATAM stressed that according to information from Sernac itself, “the claim rate per 10 thousand passengers of the LATAM group was reduced between 2022 and 2023 by 41%, going from 11.8 to 7.0“.
“This represents the lowest claims rate among the companies mentioned by Sernacand 36% lower than the airline that follows it,” they stated.
Given this situation, LATAM regretted that “sensitive information has been delivered incompletely and partiallygenerating erroneous interpretations in relation to the quality of the service that the Latam group provides to its passengers.”