There is a law that prohibits the sale of alcohol and cigarettes to minors. But William says that there were no such products in his order.
First Published Oct 5, 2022, 10:21 PM IST
Companies that sell any type of product have their own rules and policies. But no such rules or policies should adversely affect the consumer. Because it affects both the good name and the business of the organization.
Here is an incident where a company’s policy has significantly affected the customer and makes headlines. The incident took place in Middlesburg, England.
Thirty-seven-year-old William Wilfred, who was ill, ordered some food from Sainsbury’s, one of the UK’s largest food chains. William, who has diabetes and cystic fibrosis, ordered because it was difficult for him to go out and buy groceries.
But when the order arrived, the delivery agent refused to deliver it to William. The delivery was denied on the grounds that it did not look old. The agent also asked him to show his ID card. The delivery was canceled after the ID card could not be shown.
William says he even offered to show his birth certificate. But the agent insisted that as per the company policy, the ID card itself should be shown. This is why he decided to return the goods.
After the delivery was cancelled, the company refunded the money. But the unusual incident has made headlines. With this, the company has announced an investigation into the incident. The company also said it deeply regrets the inconvenience caused to William.
There is a law that prohibits the sale of alcohol and cigarettes to minors. But William says that there were no such products in his order. William also says that he does not know why the order was cancelled.
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Last Updated Oct 5, 2022, 10:21 PM IST
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