2023-10-27 15:37:40
Have you chosen the right mobile operator? As it does several times a year, Arcep (the Electronic Communications Regulatory Authority) has published its evaluation survey of the quality of service offered by the different mobile operators, ranging from call quality to the best Internet speed, over the May-August period.
Without too much surprise, Orange is the undisputed leader and is ahead of the competition in most areas, but each operator has qualities to highlight.
If Orange presents the best indicators regarding the quality of mobile Internet service in all residential areas combined, Bouygues performs almost as well in dense areas, when we talk about a speed adapted to the most common uses. demanding (30Mbits/s). In rural and intermediate areas, Bouygues Telecom, SFR and Free are a close second behind Orange, while all residential areas combined, Free is behind its competitors.
Regarding the throughput threshold of 8 Mbit/s, which is suitable for the most common uses such as video viewing, Bouygues Telecom (80%), Free Mobile (80%) and SFR (81%) are still at the neck and neck behind Orange (87%), in all residential areas combined.
In dense areas, 97% of web pages open in less than 10 seconds with Orange, slightly more than with Bouygues Telecom (96%), SFR (94%) and Free Mobile (93%). In rural areas, Orange (84%) is followed by Free Mobile (78%) and SFR (77%) then Bouygues Telecom (75%).
What about calls and SMS?
As for streaming video viewing, Bouygues Telecom, Free Mobile, Orange and SFR display a rate of 97% of videos viewed in perfect quality in dense areas, while in rural areas, Orange stands out (89%) ahead of SFR ( 85%), Free Mobile (84%) then Bouygues Telecom (82%).
Concerning telephone calls in dense areas with perfect quality, that is to say those of at least two minutes and without audible disturbances, Orange (96%) and Bouygues Telecom (95%) are close and ahead of SFR and Free Mobile (92%). In intermediate areas, Bouygues Telecom (92%), SFR and Free Mobile (91%) are neck and neck, still behind Orange (95%). Note the strong progression of Free in these areas (+6 points). In rural areas, Orange (85%) is still ahead of SFR and Free Mobile (78%) and Bouygues Telecom (76%).
Each of these four operators allows you to receive an SMS in less than 10 seconds with a high level of performance. Free and Orange are tied for first (97%), followed by Bouygues Telecom and SFR (95%).
Arcep points out that these measures are not intended to push a potential customer to make their choice. Before choosing an operator, it is important to check the coverage of the specific locations where you are used to being, for example using the tool My mobile network.
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