AI-Powered PACE Provider Seen Health Reports Dramatic Improvements in Senior Care Outcomes
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A new tech-enabled Program of All-Inclusive Care for the Elderly (PACE) organization, Seen Health, is demonstrating the potential of artificial intelligence to revolutionize senior care, reporting notable reductions in hospitalizations and increased patient satisfaction.
Seen Health, which secured $22 million in funding last year, opened its first PACE center in January 2025 and is already charting a course beyond customary, facility-based care. The Los Angeles-based company is focused on leveraging technology to deliver more proactive and personalized care to seniors, particularly those with complex medical needs.
Expanding Access Through Home-Based care
A key component of Seen Health’s strategy is expanding access to care through home-based services. “A lot of folks really need help at home, and we do work with a partner to dispatch home care aids and home health support for our participants,” a senior official from seen Health explained. “Someone in the field can actually take a picture of people’s information, like insurance cards and driver’s licenses and things like that,” the official said. “Our AI agents can automatically extract that information, prepare the records, so that when they come back, they can update additional notes, and we can manage our pipelines automatically.”
this automation isn’t about replacing clinicians, but rather freeing them up to focus on direct patient care. According to the company, the goal is to minimize administrative burdens like documentation and compliance, allowing clinicians to dedicate more time to building relationships and addressing individual patient needs.
Notable clinical Results and patient Satisfaction
As its launch,Seen Health has achieved notable clinical outcomes.The organization reported a 77% reduction in acute hospital bed days and a 49% decrease in hospital admissions compared to the industry average. these improvements are attributed to the organization’s proactive, multi-faceted approach to care.
“Because they have many different touch points, right from the driver to our interdisciplinary team that manages the care every single day, they are really able to stay on top of any sort of acute issues,” the official noted. “maybe ther’s a fall risk, maybe there’s been an incident, and they’re able to respond in real-time.”
The company’s partnership with Astrana Health, an AI-powered healthcare provider, has also played a crucial role in improving post-acute care transitions. “Through that partnership, we’re actually able to directly talk with our partner hospitals and because of the type of support and wraparound care we’re able to provide, even when [people] do end up in the hospitals, they can get discharged quicker, sence we have more capabilities to actually support the post-acute journey and recovery,” the official stated.
Patient satisfaction is also exceptionally high, with 97% of Seen Health’s participants reporting they would recommend the organization. Moreover, 29% of new leads originate from participant referrals, and the organization boasts a remarkably low “no-show rate” of less than 2%. “I think the level of sophistication that we have around analytics and understanding our referral channels, conversion, cost and all of these things is one of the reasons why we are able to really hone in on the most effective channels, and achieve that type of outcome and growth,” the official said.
A Vision for the Future of PACE
Looking ahead, Seen Health has aspiring expansion plans across California and beyond. However, the organization’s vision extends beyond simply scaling its existing model. “Given our technology strength,one of our core missions is,we’re not here to just build PACE centers,” the official emphasized. “We want to push the entire industry forward. In many ways,we think about ourselves as leading the charge to create a path where 10,000 of these types of PACE centers or PACE lights models can exist and can serve millions of people. We think this incredible model of care should really be the default for every senior everywhere.”
