Strauss CEO Eyal Dror released a video tonight (Tuesday) in which he announces that every customer who contacts the company’s customer service center will receive double compensation for every Elite product purchased.
A few hours after the video was released, the Ministry of Health reported that Strauss had been informed that the results of the laboratory tests on the finished products had reached them and turned out to be positive. A clarification issued by the Ministry of Health this morning states that the results for products that have already arrived in stores are expected to arrive tomorrow, so the latest wording does not clarify whether the positive results that arrived tonight refer to products that did not leave the factory or products returned from stores or customers.
A few minutes ago, the Strauss company informed the Ministry of Health that the laboratory’s results on the finished products had reached them and turned out to be positive.
It is clarified that all of these products are part of the initiated return that has already been made by the manufacturer >>>– Ministry of Health (@IsraelMOH) April 26, 2022
It was also written that “throughout the day, the Ministry of Health conducted an audit in which a number of additional inspections were carried out, after which it will be decided on the next steps.”
In a video released tonight, Dror says that “in the last day we are in dialogue with you consumers and try to address all your concerns. I am aware of the sadness and want to update that along with all the actions we do in the last day in dealing with the event, “Purchased elite. I am aware that there are long waiting times in the service centers and we are constantly increasing. I promise that we will return to all applicants even if it takes us a few days.”
In the video, Dror updated that as soon as the results of the laboratory arrive, they will be brought to the attention of the consumer public. Dror ended the video by saying “We are doing everything we can to fix the problem and return our products to the shelves”.