The Israeli company AllCloud has built a cloud system on top of a Salesforce platform for the Ministry of Foreign Affairs, which will put Israeli diplomacy at the forefront of technology. The system is already available to ambassadors, diplomats, the Foreign Ministry headquarters in Israel and Israeli missions around the world.
It is an advanced and innovative system that centralizes the diplomatic administrative activity of all Israeli missions in the world under one technological umbrella. The development of the system took about a year. The characterization and implementation of the system, which was adapted to the unique needs of the Ministry of Foreign Affairs, was performed by AllCloud on top of Salesforce’s advanced Customer 360 platform. Israel’s diplomatic missions around the world maintain extensive contacts with foreign governments and international organizations. The work of diplomats requires continuous contact, around the clock, with staff, representatives, government ministries and more.
The Foreign Ministry’s new system enables immediate access of the ministry’s employees to all the unclassified organizational content produced by the headquarters and missions during their day-to-day work and information retrieval in a simple, immediate and efficient manner. Using the system, the firm’s capabilities and the services provided through it can be leveraged and upgraded, with optimal control and supervision at any given moment.
The system has several built-in advantages: it enables the Ministry of Foreign Affairs, which is characterized by a large movement of employees who leave for positions around the world and return to Israel, to manage an effective command and control system and preserve organizational knowledge.
In addition, it enables continuous, direct and effective contact between all employees of the organization in Israel and around the world, helps streamline management and control of activities between the office headquarters and missions, and finally also allows analysis of social media campaigns in a way that is immediately accessible to all missions. The implementation of the system is the first stage, with the goal of establishing additional systems based on the current platform, so that it will be possible to digitize the services and processes provided by the firm. For example, courses for citizens of foreign countries. In addition, the firm plans to streamline internal organizational work processes through the new platform.
“As part of the Foreign Ministry’s preparations to change the perception of diplomatic work in the wake of the Corona crisis, we have examined platforms that can integrate diplomatic work at headquarters and missions, while adapting them to the digital age and social networks. The move is part of an extensive activity that the division has recently carried out in expanding the diplomatic toolbox, “said Moshe Ben-Lulu, head of the Ministry of Foreign Affairs’ ICT division.
Aharon Nahum, Director of Computing and Applications at the Ministry of Foreign Affairs, said that “the new system is an expression of the importance and centrality of information systems for business processes. The system reflects the accessibility of technological tools alongside organizational processes, which help to leverage and streamline political and business activity. For us, this is the first stage in the changes that the division is leading towards the coming years, in order to meet the needs of the organization. “
Meir Cohen, Delivery Director for the Public Sector at AllCloud, said that “AllCloud specializes in cloud solutions such as the system developed for the Ministry of Foreign Affairs and has unique knowledge and experience in solutions for the public sector. Leveraging knowledge and experience enables digital transformation projects focused on success and creating fast value for the customer. The cloud platform that has been created, like the one created for the Ministry of Foreign Affairs, enables continued efficient and agile adaptation of the system to the changing needs of the customer and the addition of modules that expand the digitalization and use of the system. ”
“In the digital world we live in,” added Itai Margalit, VP of Sales at Salesforce, “the value of trustworthy relationships is even more important. Salesforce is the global expert and leader in connecting people and organizations as well as people within the organization. It is a great honor and we are proud to support the Ministry of Foreign Affairs in this important project together with our partners at AllCloud. ”