Nandakumar was traveling on an Indigo flight from Patna to Bangalore. He then replaced his luggage at the airport with his luggage, which was identical to his luggage. Only when he came home and told his wife did he know that the luggage he had taken was someone else’s. Nandakumar then approached Indigo and explained the incident. Indigo then tried to contact the person concerned. But could not contact him because he did not pick up the phone.
Nandakumar then asked for the details of the fellow passenger who had changed his luggage. Indigo declined to give details for security reasons. The luggage that Nandakumar changed after this had the PNR number of the fellow passenger. He then hacked the Indigo website using his computer and took the details of the fellow passenger who traveled with him and contacted him. She then met him in person and handed over the luggage he had exchanged and received his luggage.
And without stopping there, he tagged Indigo on his Twitter page and asked ‘Am I telling you about the technical vulnerability in your computer?’ And ‘Adjust your IVR and make it user-friendly. Make your customer service more efficient. If important data leaks on your website, fix it, ‘he advised Indigo. He also proudly tweeted ‘This is my low-key hacker moment’.
Indigo has denied this, saying that Indigo will never compromise on security. Also ‘Any traveler can get their booking details from the website using PNR, last name, contact number or email address. This is a general rule that applies to all airlines worldwide. However, we are considering your comments, ‘said Indigo.