2024-04-27 02:41:29
The massive event organization company Ticketmaster agreed pay a total of 3.4 million pesos to users affected by canceled events.
This was announced by the Federal Consumer Prosecutor’s Office (Profeco), an entity that highlighted that after an “unprecedented” class action lawsuit, Ticketmaster was able to pay for the events canceled between 2020 and 2023.
According to Profeco, the class action lawsuit against Ticketmaster ended with the ordering of the payment of a total of 3.4 million pesos for almost 500 affected consumers.
Profeco: Ticketmaster will pay 3.4 million pesos for almost 500 affected
The lawsuit was finally resolved on Tuesday, April 23 at the Ninth District Court in Civil Matters of Mexico City andin favor of the hundreds of userss who accused Ticketmaster of “unilateral” cancellation of purchasing tickets for events:
- entertainment
- artistic
- cultural
- sports
The plaintiffs demonstrated the impact by which They got a full refund of their purchasein addition to service charges and a 20% bonus according to the lawindicated the Profeco.
Other buyers, affected by the cancellation of events during the Covid-19 pandemic, obtained compensation only for the cost of entry “because it is a global health emergency, not attributable to ticket offices.”
Profeco highlights Ticketmaster measures to provide security to consumers
On the other hand, the Profeco He also highlighted that Ticketmaster “invested in improving the ticket marketing service in order to provide security and legal certainty in consumer relationships.”
As proof, he pointed to the implementation of the application ‘App Ticketmaster MX’ to “make it easier” for customers to purchase, as well as the use of tickets “safely.”
It was in 2022 when Profeco began scrutinizing Ticketmaster for the duplicate sale of between 1,600 and 1,000 tickets for the Bad Bunny concert.
It should be noted that this company has not only been sued in Mexico but in other countries such as the United States, where Democratic and Republican legislators expressed concern in 2023 about the monopolistic practices of the companyas well as the collapse of the system during the sale of tickets for Taylor Swift’s tour.
With information from EFE
2024-04-27 02:41:29