Title: Taco Bell Worker Goes Viral After Interaction with Customer
When working in food service, dealing with a wide array of customers is to be expected. For one Taco Bell worker, a recent interaction with a customer led to a viral TikTok video and a discussion about customer behavior.
Caleb, also known as @caleb_lennon on TikTok, recently shared a bizarre customer interaction he had during Taco Bell’s Happy Hour. In the video, which has garnered over 163,000 views, Caleb explains how he attempted to save a customer money by suggesting they upgrade to a $1 medium drink instead of purchasing a more expensive small Baja Blast.
However, the customer took offense to Caleb’s suggestion, leading to a confrontation at the drive-thru window and a demand to speak to a manager. Despite Caleb’s attempts to explain, the customer left in a huff.
Many viewers of the TikTok video labeled the customer as a “Karen,” a term often used to describe entitled and difficult customers. Comments on the video echoed support for Caleb, with many agreeing that the customer overreacted.
This is not the first time Caleb has gone viral for sharing his experiences working at Taco Bell. He has previously sparked discussions about the fast-food chain’s menu items and pricing, and his videos have gained significant attention on social media.
The Daily Dot reached out to Caleb and Taco Bell for further comment on the incident.
The video highlights the often challenging interactions faced by workers in the food service industry and serves as a reminder of the impact of customer behavior on frontline workers.
The Daily Dot will continue to follow Caleb’s content and any further developments in this story.
*First Published: Dec 10, 2023, 8:30 am CST
Braden Bell
Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schon! magazine, and more.