First Independence Bank Assures Customers of Continued Service Amidst Transition
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First Independence Bank is assuring its customers that essential banking services – including automatic payments, bill pay, and direct deposit – will continue uninterrupted during a period of ongoing change. The bank confirmed that existing account details, such as routing numbers and account numbers, will remain consistent until customers receive official written notification.
According to a company release, the bank is proactively addressing customer concerns regarding potential disruptions. This communication aims to provide clarity and stability as First Independence Bank navigates internal adjustments.
Banking Services Remain Operational
Customers can continue to rely on core banking functions without interruption. ATM and debit cards will function as usual, allowing for seamless access to funds. Furthermore, all outstanding checks will be processed and honored against available account balances.
The bank emphasized that all forms of direct deposit – encompassing vital payments like Social Security, payroll, veterans’ benefits, disability, and unemployment – will proceed without issue. This assurance is particularly crucial for individuals and families who depend on these regular electronic payments.
Addressing Potential Merchant Concerns
While the bank anticipates a smooth transition, it acknowledges the possibility of isolated incidents where merchants may incorrectly refuse checks. In such cases, customers are advised to immediately contact their local branch office for assistance.
“If you have a problem with a merchant refusing to accept your check, please contact your branch office,” the release stated.
Future Account Updates
First Independence Bank has committed to providing timely updates regarding any future changes to account terms. Customers should anticipate receiving written communication outlining any modifications to their banking agreements. The bank did not specify a timeline for these updates, but reiterated its commitment to transparency and clear communication.
The bank’s proactive approach aims to minimize customer anxiety and maintain trust during this period of transition.
