The digital town hall is growing. After dog owners saved themselves the trip to the city administration at the start of last year and were able to register their new four-legged friends using the online form, the service has been expanded in recent months. “Free Press” gives an overview.
The digital town hall is growing. After dog owners saved themselves the trip to the city administration at the start of last year and were able to register their new four-legged friends using the online form, the service has been expanded in recent months. “Free Press” gives an overview.
Appointment: If people from Chemnitz have to do something personally in the town hall, they can make an appointment online in advance and no longer have to call the town hall at certain times. An appointment can be conveniently booked, for example by smartphone, according to a city spokeswoman. The corresponding reservation number is then automatically fed into the digital call system on site at the agreed time. This should avoid waiting times. This type of online appointment scheduling is in great demand, said the spokeswoman. The registration of dogs is also popular. So far this year 328 such online applications have been made, the spokeswoman said.
Residential parking permit: To apply at www.chemnitz.de/bewohnerparkausweis, users need an identity card with an activated online identification function, an eID card for Union citizens or an electronic residence permit. In principle, all information on administrative services can be found in the service portal at www.chemnitz.de. Residents with a main or secondary residence can register a resident parking permit for which a resident parking zone applies.
Cultural funding: Small projects up to a sum of 2000 euros can also be registered digitally with the administration. As for all online services, applicants must set up a service account beforehand. Anyone who wants to use such a service digitally on the city’s website is asked whether they want to log in with their service account or register such an account first. After registration, users can log in with their username and password for each subsequent process.
Vehicle registration: Under certain conditions, drivers can register, re-register or de-register their car online. The city administration’s service portal explains exactly what these options are.
Planned online services: Next, the city administration would like to make the application for documents and the commercial area digitally accessible. For example, birth certificates, marriage certificates and death certificates will soon be able to be commissioned online, according to the spokeswoman. In addition, it should be possible to register, change and de-register companies on the home computer. It is also said that the application for the Saxon volunteer card is planned online.
City administration is digital: paper files are still necessary for the time being
The concept for a citizen app was presented to the city councils in the administrative and finance committee. The main obstacles at the moment are human resources. Because in addition to the technical implementation of the app, the processes in the program must also be mapped in parallel in the processes and work of the city administration. For example, deficiencies reported by residents in the responsible office must also reach the responsible employee. They have to be recorded and processed. For this, structures in the administration must be expanded. But it also requires staff for the operation, content and technical support of the citizen app. The specific number of positions required has yet to be determined, according to the town hall. 53 people are currently employed in the core IT administration.
Only when these questions have been clarified, the implementation of the citizen app will be advertised. According to the administration, this is not realistic before mid-2022. The cost estimate is currently in the low to mid six-digit range. The budget is 200,000 euros.
The administration works as a priority currently working on the implementation of the digital agenda, the digitization of administrative work. In addition to the first online procedures (see main text), travelers returning from the pandemic were able to register their entry digitally and laboratory reports were digitally integrated. In addition, the digital process register was introduced and test operations for the electronic municipal archive began.
In the offices is partly worked digitally. The aim in the town hall is, among other things, to record application procedures and their further processing completely in electronic files. Until then, the paper files will continue to be the basis for work, clarifies the administration. In addition to electronic file management, digital mail processing and electronic processing of transactions are key areas.
To the implementation The digital agenda is taken care of by the digitization team, in which employees from various areas, such as IT, organization and data protection, work. The basis is a strategic timetable for the digitalization of the administration developed in the town hall. (hfn)